Thema "cancel my WLAN-Hotspot-Flat" in Archiv_Service-Sonstige

cancel my WLAN-Hotspot-Flat

pangpang — Tue, 29 May 2018 10:37:37 GMT

Hallo!
I applied WLAN-Hotspot-Flat online last year.

But I will leave Germany recently so I cancelled my contract last month. I received the comfirmation of the cancel and the Vertragsende is 22.05.2018. However, I can still use the WLAN now! Why? Could you please tell me that whether I cancelled my contract successfully?

Also， I forget the user name and password to login my account.

What should I do now？

Thanks a lot!

Re: cancel my WLAN-Hotspot-Flat

Thomas — Tue, 29 May 2018 15:27:25 GMT

Hi pangpang,

i'll take a look at this. Please send me your customer number, name and address in a private message. Then reply here again.

Regards

Thomas

Re: cancel my WLAN-Hotspot-Flat

pangpang — Tue, 29 May 2018 15:35:04 GMT

HI Thomas,

I had sent you my customer number, name and address just now.

Best

pangpang

Betreff: cancel my WLAN-Hotspot-Flat

Thomas — Tue, 29 May 2018 16:39:46 GMT

Hi pangpang,

the contract has been terminated since 22.05.2018. So everything is all right.

Regards

Thomas

Betreff: cancel my WLAN-Hotspot-Flat

pangpang — Tue, 29 May 2018 18:07:57 GMT

Dear Thomas,

But why I can still use it now? Shoud I pay for this? Will the money be deducted from my bank account this month (and next month)?

Best,

pangpang

Betreff: cancel my WLAN-Hotspot-Flat

Thomas — Tue, 29 May 2018 18:47:37 GMT

Hi pangpang,

here is no longer a contract. Therefore, access to the hotspots should no longer work. Are you sure you are still connected to the hotspot through your account?

Regards

Thomas

Betreff: cancel my WLAN-Hotspot-Flat

Thomas — Tue, 29 May 2018 19:29:55 GMT

Hi pangpang,

no invoice can be issued without a contract. I don't know why you still have access.

Regards

Thomas

Betreff: cancel my WLAN-Hotspot-Flat

pangpang — Wed, 30 May 2018 05:45:55 GMT

Hi Thomas,

I am sure I are still connected to the hotspot through my account. So I afraid about the money.

Best

pangpang

Betreff: cancel my WLAN-Hotspot-Flat

Tina — Wed, 30 May 2018 14:34:07 GMT

Hello pangpang,

I can only tell you once more: there is no more contract.

Kind regards

Tina

Betreff: cancel my WLAN-Hotspot-Flat

pangpang — Fri, 08 Jun 2018 08:51:09 GMT

Dear Thomas,

I received the following letter this today.

Ihre neue Rechnung

Sehr geehrter Herr ******,

Ihre neue Rechnung für die Kundennummer ****** ist da. Loggen Sie sich gleich unter vodafone.de/meinkabel ein und gehen Sie auf Rechnungen.

Ist Ihnen etwas unklar? Dann schauen Sie sich unsere Musterrechnung oder das Hilfe-Video dazu an.

Wissen Sie Ihre Zugangsdaten nicht mehr? Legen Sie sie einfach neu an unter Passwort/Benutzername vergessen. Ihren Aktivierungscode finden Sie in Ihrer Auftragsbestätigung.

Freundliche Grüße
Ihr Vodafone-Team

I had sent the letter above with the Kundennummer in a private message.

Could you please tell me that is this my new account? I don't know why it exists.

Anyway, Is there some contract associated with it？

Best，

pangpang

Betreff: cancel my WLAN-Hotspot-Flat

Tina — Fri, 08 Jun 2018 13:13:22 GMT

Hello pangpang,

this is not for the hotspot contract. Please send me the customer number in a PN

Kind regards

Tina

Betreff: cancel my WLAN-Hotspot-Flat

pangpang — Sat, 09 Jun 2018 14:38:28 GMT

Thanks, I received a message from your colleague.

Betreff: cancel my WLAN-Hotspot-Flat

Tina — Mon, 11 Jun 2018 14:02:08 GMT

Hello pangpang.

you're welcome . As your request is solved, I will close this thread now.

Kind regards

Tina