Thema "How can I cancel the WLAN-Hotspot contract [English]" in Archiv_Service-Sonstige

How can I cancel the WLAN-Hotspot contract [English]

mosemos — Mon, 14 May 2018 22:54:32 GMT

Hello Everyone,

One week ago, I ordered the WLAN-Hotspot and have received the contract documents by mail. However, the signal in my building is not good and I would like to cancel the contract. I read that I can cancel anytime with a one-month notice period, but I don't see in the portal where I can cancel the contract. The only option I see is to add or delete Hotspot account.

I also want to note that I have a kabel Internet, I am happy with it and don't want to cancel that.

Thanks for your help.

Re: How can I cancel the WLAN-Hotspot contract [English]

Nancy — Wed, 16 May 2018 11:06:59 GMT

Hello mosemos,

that's a pity, but understandable. You can cancel the WLAN-Hotspot Flat with a notice period of 4 weeks to the day via our contact form.

Do you have any further questions?

Best regards

Nancy

Re: How can I cancel the WLAN-Hotspot contract [English]

mosemos — Thu, 17 May 2018 12:33:47 GMT

Hello Nancy,

Thanks for your reply. When I try to enter "WLAN Hotspot Flat" or just "Hotspot", the form does not show any options.

It says: " Wir haben leider nicht verstanden, worum es geht. Beschreiben Sie Ihr Anliegen bitte in einem kurzen Satz."

Does it require specific input for cancelling the Wlan Hotspot?

Thanks for your help.

mosemos

Re: How can I cancel the WLAN-Hotspot contract [English]

Thomas — Fri, 18 May 2018 15:00:15 GMT

Hi mosemos,

please try it with "Kündigung".

Regards

Thomas