Thema "Re: Bridge Mode and Homespot Service issues" in Archiv_Mein Vodafone-Mein Kabel-E-Mail

Bridge Mode and Homespot Service issues

anhquoc2904 — Mon, 10 May 2021 21:07:40 GMT

Hello,

I have a problem with the bridge mode activation. In order to activate the bridge mode on the customer portal, I need to deactivate the Homespot Service. I called the customer service on Friday last week, and the guy on the phone said that he will cancel the Homespot Service in the contract for me and I will be able to activate the Bridge Mode on the next day after the nightly update. However, until now (after 3 days) I still can not do it on the customer portal (see the screenshot).

Anyone can check this issue for me?

Thanks a lot in advance.

Reagards,

Quoc

Re: Bridge Mode and Homespot Service issues

ERFD — Tue, 11 May 2021 07:18:00 GMT

Hello anhquoc2904,

the deactivation of the homespot lasts exactly 7 days. Obviously you have been misinformed.

Best regards Fred

Re: Bridge Mode and Homespot Service issues

anhquoc2904 — Tue, 11 May 2021 08:46:05 GMT

Hello ERFD,

I know the deactivation of the homespot will take 7 days but your colleague said he already cancelled or removed it in my contract (not able to have it again) and it will take a shorter time. You can also see in screenshot which says that it will take up to 48 hours.

Re: Bridge Mode and Homespot Service issues

ERFD — Tue, 11 May 2021 08:47:17 GMT

Hello anhquoc2904,

We will be happy to take a look at your account. Please send us the customer number, name incl. address and date of birth of the contract holder via private message.

Write here briefly when the data has been transmitted.

Best regards Fred

Re: Bridge Mode and Homespot Service issues

anhquoc2904 — Tue, 11 May 2021 10:40:55 GMT

Hi Fred,

I have sent you my info via private message.

Regards,

Quoc

Re: Bridge Mode and Homespot Service issues

ERFD — Tue, 11 May 2021 10:45:44 GMT

Hello anhquoc2904,

obviously there was still something hanging. Please check if you can activate it now.

Best regards Fred

Re: Bridge Mode and Homespot Service issues

anhquoc2904 — Tue, 11 May 2021 10:57:23 GMT

Hello Fred,

I still cannot activate it now. There is still the same message as before on my customer portal.

Regards,

Quoc

Re: Bridge Mode and Homespot Service issues

ERFD — Tue, 11 May 2021 12:22:07 GMT

Hello anhquoc2904,

the account is clean. The hotspot is inactive on the modem and in the contract. Have you tried another browser? Otherwise we can gladly activate the bridge mode.

Best regards Fred

Re: Bridge Mode and Homespot Service issues

anhquoc2904 — Tue, 11 May 2021 15:18:58 GMT

Hello Fred,

I have tried on some different browsers (Chrome, Edge and FireFox) and even on a different laptop but it still doesn't work.

Could you please activate the bridge mode for me?

Thank you,

Quoc

Re: Bridge Mode and Homespot Service issues

anhquoc2904 — Wed, 12 May 2021 12:03:59 GMT

Hello,

I tried again today but it still doesn't work. Could you please activate the bridge mode for me? Thank you.

I have tried to call customer service a few time (contract department, control department....) but it seems that no one on the phone can help me.

Re: Bridge Mode and Homespot Service issues

Wallace — Wed, 12 May 2021 16:42:51 GMT

Hey,

I have activated bridge mode.

Regards

Wallace

Re: Bridge Mode and Homespot Service issues

anhquoc2904 — Wed, 12 May 2021 19:12:16 GMT

Hi Wallace,

It seems that the bridge mode is still not activated. I still can connect to the wifi (as I know, the wifi of the vodafone router will be turn off in the bridge mode).

Do I need to restart the router or do anything else?

Regards,

Quoc

Re: Bridge Mode and Homespot Service issues

anhquoc2904 — Fri, 14 May 2021 06:50:50 GMT

Hello,

Now I can see the option to activate the bridge mode in my customer portal and I think I can do it by my self,.

Thank you.

Re: Bridge Mode and Homespot Service issues

Moni_GK — Fri, 14 May 2021 10:54:50 GMT

Hello anhquoc2904,

you can find the settings in the internet settings. There you can also see if the bridge mode is active.

Greetings Moni