Thema "Re: Moving, no cable connection at my new address" in Archiv_Mein Vodafone-Mein Kabel-E-Mail

Moving, no cable connection at my new address

loweeKKK — Fri, 11 Jun 2021 18:43:42 GMT

I subscribed to 1000Mbits Vodafone Kabel Internet a few months ago, but now I have to move to another place where Vodafone only provides 16Mbits DSL Internet and no Kabel Internet available at all. So I called vodafone customer service and got this email address kundenservice@kabeldeutschland.de. I also sent an email to this email address about canceling my Internet, but so far I got no respond from that, so I'm here if anyone can help me. Thanks in advance.

Re: Moving, no cable connection at my new address

Grit — Sat, 12 Jun 2021 12:30:33 GMT

Hello loweeKKK,

i do not know this e-mail address. There is also no e-mail address that you can contact. We have the contact form for that. You have to report a move, even if cable is not available. This is what you do in the removal service.

Regards

Grit

Re: Moving, no cable connection at my new address

loweeKKK — Sat, 12 Jun 2021 15:33:07 GMT

I cannot proceed with the link you gave to me, it says "Prüfung erfolgreich" but I can only sign a new contract with DSL Internet which I'm not willing to because of the internet speed, or I have to contact this number 0800 724 25 51 which I did and I got the email address that you think it's wrong. According to the post Umzug - Tipps & Tricks i can cancel my contract when vodafone can't provide what internet I subscribed previously at my old address. I can provide my new apartment contract, I just don't know where I can send it.

Re: Moving, no cable connection at my new address

Thomas — Mon, 14 Jun 2021 07:56:40 GMT

Hi loweeKKK,

we will take care of the termination. When exactly are you moving? Please send me the new address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Moving, no cable connection at my new address

Nancy — Wed, 16 Jun 2021 07:32:11 GMT

Hello loweeKKK,

The date of birth does not match the one we have on file.

Please log in to your customer portal and then use our relocation form.

Best regards
Nancy

Re: Moving, no cable connection at my new address

loweeKKK — Wed, 16 Jun 2021 09:35:49 GMT

Sorry I'm not quite understand, what do you mean relocation form? Also I might accidentally entered the wrong date of birth when I was signing this contract, can you please help me changing it?

Re: Moving, no cable connection at my new address

loweeKKK — Wed, 16 Jun 2021 10:05:19 GMT

This isn't working for me as I said before, I need another solution

Re: Moving, no cable connection at my new address

Thomas — Thu, 17 Jun 2021 05:27:48 GMT

Hi loweeKKK,

the move we have processed. You will receive a confirmation by e-mail.

Regards

Thomas

Re: Moving, no cable connection at my new address

loweeKKK — Thu, 17 Jun 2021 10:07:04 GMT

I have received the confirmation of canceling my contract, it ends on 17.09 from what I've seen, I appreciate your help.

Re: Moving, no cable connection at my new address

Thomas — Fri, 18 Jun 2021 05:30:39 GMT

Hi loweeKKK,

do you have any questions or can the thread be closed?

Regards

Thomas

This is my last question, when should I send back the dev...

loweeKKK — Fri, 18 Jun 2021 05:54:44 GMT

This is my last question, when should I send back the device? Do I have to absolutely send everything back, like wires and adapter?

Re: This is my last question, when should I send back the dev...

Nancy — Mon, 21 Jun 2021 09:56:05 GMT

Hello loweeKKK,

yes, that device must be returned with all accessories.

Best regards

Nancy