Internet Connection Issue

Shady_A — Fri, 25 Sep 2020 10:01:47 GMT

Unfortunately I don't speak German well. I have been trying to reach English customer services for some time.

I am a customer of Vodafone Kabel in Berlin. I had a visit yesterday from technicians of Deutsch Telekom. They said that vodafone had made a mistake in the area infrastructure and that I have to call vodafone to request a new router (Fritzbox 6490) instead of the one I have or otherwise my internet connection will not work starting Monday. I can't reach the customer service and I've sent e-mail but no replies. Any Urgent help please.

Re: Internet Connection Issue

Claudia — Mon, 28 Sep 2020 06:26:22 GMT

Hello Shady_A,

did you contact us via Twitter or Facebook? The Telekom has nothing to do with the cable line and the statement from the technician doesn't make sense.

Kind regards

Claudia

Thema "Re: Internet Connection Issue" in Archiv_Mein Vodafone-Mein Kabel-E-Mail

Internet Connection Issue

Re: Internet Connection Issue