Thema "Re: House number is wrong in my address" in Archiv_Mein Vodafone-Mein Kabel-E-Mail

House number is wrong in my address

Vivek03 — Wed, 16 Jan 2019 08:37:41 GMT

Hello team,

My address is wrong, house number is wrong, could you please correct.

Thanks in advance,
Vivek

Re: House number is wrong in my address

Tina — Wed, 16 Jan 2019 14:50:33 GMT

Hello Vivek03,

so quickly you meet again.

I'll take a look, too. Send me the following informations in a private message:

full name

address (right and wrong number)

date of birth

customer number

Please reply here when you have sent the private message.

Kind regards

Tina

Re: House number is wrong in my address

Vivek03 — Thu, 17 Jan 2019 09:53:27 GMT

Hi Tina,
Yes, so quickly we meet again, 🙂 I have send you the information that you required in private message.

Thanks,
Vivek

Re: House number is wrong in my address

Tina — Thu, 17 Jan 2019 12:59:50 GMT

Hello Vivek03,

you have two contracts with us now. Instead of a change, a new contract (new customer number) has been concluded. I don't think that's what you wanted.I cancel the new contract, okay?

You have returned the cable router from your previous contract. I'm adding the new cable router to your previous contract.

Afterwards I take care of the change from 400 mbit/s to 100 Mbit/s for 34,99 €.

Best regards

Tina

Re: House number is wrong in my address

Vivek03 — Thu, 17 Jan 2019 14:01:58 GMT

Hi Tina,

I have replied to you on private message, I have return the old WiFi and new contract starts from 10.01.2019, please dont cancel new contract, old contract needs to be cancelled.

Thanks,
Vivek

Re: House number is wrong in my address

Tina — Fri, 18 Jan 2019 07:32:12 GMT

Hello Vivek03,

the way you imagine it, it won't work. Your old contract has a minimum contract duration and cannot be cancelled immediately. The new contract can still be revoked.

Best regards

Tina

Re: House number is wrong in my address

Vivek03 — Fri, 18 Jan 2019 10:24:53 GMT

Hello Tina,
I think there is some misunderstanding, I have intitial contract with 400Mbit/s for 1 year and then I need to chagne the rate of internet therefore, I have did the same, before the contract ends I have change my rate of internet from 400 Mbit/s to 100Mbits /s, that means contract is remains same.

Thanks,
Vivek

Re: House number is wrong in my address

Tina — Fri, 18 Jan 2019 14:55:42 GMT

Hello Vivek,

please check your order confirmation. The contract has a duration of at least 24 months. After the first 12 months you have the possibility to change to a smaller tariff. However, you have concluded a new, additional contract.

Best regards

Tina