Thema "Gigacube contract was not extended" in Archiv_LTE

Gigacube contract was not extended

HudaD — Tue, 13 Jul 2021 19:50:11 GMT

Greetings. I cancelled my Gigacube contract and it was scheduled for termination on 24.06.2021. On 23.06.2021 I received an E-mail from Vodafone that says "Call us on 0800 505 44 76 and we will give you a great offer." and so I called and I received an amazing offer to extend the contract, so I accepted the terms on the phone and I said "Einverstanden" when the employee was reading. I kept testing my Gigacube to see if my new internet contract is effective, but without success. Then on 07.07.2021 I called the above mentioned number again and I asked "What happened to my special offer? You promised me" and the employee said "Your contract ended and was not extended. you have no contract with us". I was surprised!! What happened then? Where is my offer? Why was I promised an offer only to receive nothing? I said "Einverstanden" on the phone to give consent to the new offer and nothing happened, so what is my consent being used for now? I'd like an explanation. I didn't expect this kind of behavior from a reputable international company like Vodafone. Please inform me by E-mail or by Post.

Name: Huda DXXX

Gigacube telephone number: 017XXXXXXX

Edit: Personal data removed for data security. Please do not post personal data open. Also removed thread to LTE, because it's not a theme of internet via tv cable. Torsten

Re: Gigacube contract was not extended

Su — Wed, 14 Jul 2021 11:47:57 GMT

Hello HudaD,

I´m so sorry there was no change of your contract like promised.

The reason is, it wasn´t enough time to realize it.

After offering it takes on to 5 days to make the change.

So what will we do?

It is possible to re-activate your contract immediately.

If you want to, please tell us what offer did you get by call?

Thanks

Re: Gigacube contract was not extended

HudaD — Wed, 14 Jul 2021 15:32:20 GMT

Thank you very much for your kindness. My old Gugacube had 200 GB data volume and I paid 44.99 e. The eployee on the phone offered me extra 50 GB to the data volume and 10 e less from the bill. That means I get 250 GB for 34.99e. The offer was amazing and I accepted it, then I listened to the employee as she was reading the terms and I said "Einverstanden"

Re: Gigacube contract was not extended

HeikeF — Thu, 15 Jul 2021 17:05:55 GMT

Hi HudaD,

then I'll be happy to see if I can set that up.

Please send me a PN with the phone number and the customer password.

Kind regards

Heike