Thema "Gigacube cancellation" in Archiv_LTE

Gigacube cancellation

Sjang — Tue, 20 Apr 2021 06:30:35 GMT

Hi, I have a contract to use Gigacube.

However, I moved back to my home country after de-registration from Germany(Abmeldung) and I have no plan to go back to Germany in the future.

Before I got informed from one of your colleague that you can change my tariff to the Vodafone GigaCube Flex tariff which is free of charge if the device is disconnected if I sed you a certificate of de-registration from Germany (Meldebestätigung für Abmeldung).

Could you please have look to close my contract or to change to that flex tariff at least so that I don't need to pay moeny any more?

I could've attached the Meldebestätigung für Abmeldung here but it has too much personal information. If I have to send you, also let me know the personal email address or something.

Thanks in advance!

Re: Gigacube cancellation

MichaM — Wed, 21 Apr 2021 13:24:41 GMT

Hi @Sjang,

Please send me a private message.

I will then check what can be done about your issue.

Your message should include

Your full name

Your GigaCube customer number or pertinent number

Your request to cancel the service due to your leaving Germany

By the way: Please don't send any private messages unless you have checked back with us here in the Community first.

Thank you.

Regards

Micha

Re: Gigacube cancellation

Sjang — Wed, 21 Apr 2021 02:44:23 GMT

Thank you so much for your reply! I sent you a PM:)

Re: Gigacube cancellation

Su — Thu, 22 Apr 2021 05:19:05 GMT

Hi Sjang,

thank you!

I saw everything is fine - solved by Micha.

Sunny greets