Thema "Re: Never received welcome documents - can't manage LTE contract online" in Archiv_LTE

Never received welcome documents - can't manage LTE contract online

Jameswberlin — Wed, 09 Oct 2019 18:24:52 GMT

Hello guys,

I have a 4G LTE Gigacube contract that I started in 2018.10.23.

I collected it from my local shop and have been using it since.

I never (via email or otherwise) received any welcome documents so i can not manage it online.

Addtionally i might have ot leave germany soon due to a family emergency - how can i cancel in this case, and do i need to return the gigacube LTE modem?

Betreff: Never received welcome documents - can't manage LTE contract online

Jameswberlin — Thu, 10 Oct 2019 09:55:30 GMT

Derp - messed up my last question.

Do i need to return the LTE modem when i leave ?

Re: Never received welcome documents - can't manage LTE contract online

Der-Peter — Fri, 11 Oct 2019 09:08:14 GMT

Hi Jameswberlin,

thank you for the request. Let me get this straight, the other issues are settled?

Our gigacube is not a rental device. So you can keep it after the end of the contract.

Best regards

Der-Peter

Re: Never received welcome documents - can't manage LTE contract online

Jameswberlin — Fri, 11 Oct 2019 09:13:59 GMT

Thanks - so my only question now - if i don't have online access and i have to leave germany - how do i cancel the LTE contract ?

Can i send a letter with my anmeldung? if so, to which address ?

Re: Never received welcome documents - can't manage LTE contract online

Der-Peter — Fri, 11 Oct 2019 10:56:19 GMT

Hi Jameswberlin,

please send me a PN with the following information

* Your customernumber and customer password.

* The records of the move abroad, too. If you already have them.

* If not sent yet, send me the cancellation request.

I'll take a closer look at the topic and see what you can do best next.

Best regards

Der-Peter