How to return DSL 16000 router

Georgie_S — Sat, 17 Oct 2020 16:10:58 GMT

Hello,

On 14th January 2020, I had confirmation that my DSL 16000 contact would be canceled as of the 21.04.2020. Since the letter on the 14th January I have had no correspondances from Vodafone regarding this contract.

In July 2020 Vodafone tried to take 69.99EUR from my account, I canceled this payment as was not sure what it was for. I have now received a letter saying I owe Vodafone 141.29EUR; the letter came via a debt collector.

I think the 69.99EUR charge was becuase i did not return the router. However, I never recieved anything from Vodafone indicating where and how I should return the router.

Please can someone tell me:

Where do I ship the router to

What paperwork I need to include when shipping the router

I do not want to pay for the router as have no use for it.

Edit: Double mail moved to the archive. Please open only one post on the topic at a time.

Greetings Moni

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How to return DSL 16000 router