Thema "Fritz box 7530" in Archiv_Internet-Geräte

Fritz box 7530

Kiwi1987 — Mon, 20 May 2019 14:07:18 GMT

Hi all,
I speak very little German so doesn't help to call up the service line as can't get past the robots :/.
I had a technician come around today...the power/DSL light is blinking but I did manage to get through to a agent who told me the technology was cable (my landlord set up the appointment but he lives in Berlin and I live I'm Mainz)...so what am I doing wrong...I have no idea how to fix what ever I am suppose to..I saw online a troubleshooting guide for dsl but if this is cabel then I'm all outta ideas...
Helppp pleeeease 😄

Re: Fritz box 7530

Seb4sti4n — Tue, 21 May 2019 07:20:05 GMT

Hello Kiwi1987,

okay, then we have to check first, if you have a DSL or Cable contract.

Did we send you the FritzBox 7530? Then you have a DSL contract.

Best Regards

Sebastian

Betreff: Fritz box 7530

Kiwi19870 — Tue, 21 May 2019 18:14:15 GMT

Hi Sebastian,
Thanks for the reply...Had to redo an account as didn't confirm my email. It's a DSL line for sure as yup you guys sent me the Fritz box.....I used the modem installation code before the power/DSL line was stable...and first it said it was timed out...then all of a sudden the Fritz box userface came up with all the settings...is it something I did wrong?...was I meant to wait for it to stabilise....I've tried the troubleshooting of the Fritz box webpage but nothing....:(...ideas?

Betreff: Fritz box 7530

Michi — Wed, 22 May 2019 07:31:13 GMT

Hi Kiwi19870,

please send me a PM with your customer number. Then I'll have a look at it.

Just click on my avatar and then go to "Diesem Benutzer eine private Nachricht senden".

Best regards,,

Michi