Thema "Betreff: New Vodafone cable but no internet" in Archiv_Internet-Geräte

New Vodafone cable but no internet

Trydentfl — Sat, 13 Apr 2019 20:52:22 GMT

Hi,
First of all sorry for no writing in German.
I had the delivery of a simple Vodafone Station for the cable service. The area where I live is already covered. The guy who I spoke to at Mediamarkt told me that it would have been ready to go, plug in and surf the web.
As you can see, I am here...

Router connected, internal password to access 192.168.0.1 was changed but no internet access. I tried to connect to meine Vodafone using a smartphone and I activated my account.
No signal yet and internet is blinking red on the device.

Any help would be really appreciated.
Thanks a lot.

Betreff: New Vodafone cable but no internet

reneromann — Sun, 14 Apr 2019 00:45:28 GMT

Depending on the in-house installation, a technician can be required for the first time set up.

Vodafone doesn't know if the in-house installation (that is usually not part of the Vodafone network) is already up to date or not. If it's not, then the technician will do the necessary work in order to get your router online.

There are two ways to accomodate this:

a) wait for a moderator to ask you for your customer details and book the technician appointment

b) calling the (mostly only German speaking) hotline, tell them that the self-installation failed and you need a technician.

Second one is obviously faster, but you may ask someone with enough experience in German to help you (neighbour, collegue, friend...).

Betreff: New Vodafone cable but no internet

Trydentfl — Mon, 15 Apr 2019 11:09:47 GMT

Thank you very much for your help, I will try this way.

Re: New Vodafone cable but no internet

Claudia — Tue, 16 Apr 2019 09:34:07 GMT

Hello Trydentfl,

did you get help through the Hotline meanwhile? If not, please send me your date of birth along with your address, customer number and the MAC address of the modem. Write here again afterwards.

Kind regards,

Claudia

Betreff: New Vodafone cable but no internet

Trydentfl — Wed, 17 Apr 2019 08:04:34 GMT

Hello,
thanks a lot for your help.
It seems that I need assistance here for some equipment.
Anyway, I sent you all the details that your requested.

Regards.

Betreff: New Vodafone cable but no internet

Moni_GK — Thu, 18 Apr 2019 16:06:26 GMT

Hello Trydentfl,

Mac address looks a little weird. Can you please look it up again?

Best regards

Moni

Betreff: New Vodafone cable but no internet

Trydentfl — Thu, 18 Apr 2019 16:14:57 GMT

Hi Moni_GK.
I found that Mac Address on 192.168.0.1 and I sent it privately.
I have another one written on the router and is F88B3761EBBF.
Otherwise, where am I supposed to read it?
Regards

Betreff: New Vodafone cable but no internet

ERFD — Sun, 21 Apr 2019 07:24:45 GMT

Hello Trydentfl,

under the Fritz!Box is a sticker. There is a CM-MAC and a CWMP account. These two numbers please. What you see over the IP is the LAN or WLAN-MAC.

Best regards Fred

Betreff: New Vodafone cable but no internet

Trydentfl — Tue, 23 Apr 2019 19:47:05 GMT

Hello, under the Fritzbox there is only one sticker and another one is in the Vodafone's box.
These are the numbers on in:

Thanks a lot for your help.

Betreff: New Vodafone cable but no internet

ERFD — Tue, 23 Apr 2019 19:45:58 GMT

Hello Trydentfl,

an appointment has been made for a technician. The appointment is on 26.04. between 14-17 o'clock. This connects the modem.

Best regards Fred

Betreff: New Vodafone cable but no internet

Trydentfl — Wed, 24 Apr 2019 07:17:21 GMT

Hello ERFD thanks for the answer,
Just one question: does it mean that I should be at home on the 26th between that time frame? Or is just some maintenance/fix outside my apartment?
Best regards.

Betreff: New Vodafone cable but no internet

Claudia — Thu, 25 Apr 2019 17:49:41 GMT

Hello Trydentfl,

indeed, you must be at home in that time frame as the technician needs to check if everything works.

Kind regards,

Claudia

Betreff: New Vodafone cable but no internet

Trydentfl — Sun, 28 Apr 2019 14:21:35 GMT

Hello,

I have been there the whole day but none came over. I called this service number at 18:00and I was told that maybe they are coming on Monday.

So now I need to take an extra day off from work

Betreff: New Vodafone cable but no internet

Claudia — Mon, 29 Apr 2019 11:35:15 GMT

Hello Trydentfl,

sorry to hear that there was no technician. I checked the status of the task, there is a note stating that some electrical outlets are missing and the assumption of costs needs to be clarified internally.

Kind regards,

Claudia