Thema "Re: Can't activate my Easy Box 804" in Archiv_Internet-Geräte

Can't activate my Easy Box 804

FelipeCosta — Fri, 28 Dec 2018 22:56:15 GMT

Good evening.

Today I expected my DSL connection to be activated. I checked the status of my request and saw that it was activated today.

I then unpacked the Easy Box 804 and followed the instructions to activate it, with no success. The light under Internet is green, but it flashes in regular intervals. After trying to activate, I receive the message "The internet is not available".

Any help would be appreciated. Thanks in advance.

Kind regards.

Re: Can't activate my Easy Box 804

Andre — Sat, 29 Dec 2018 12:46:48 GMT

Hey FelipeCosta,

a flashing internet led most likely means, that the router is trying to sync itself.
If the router is connected properly & the activation technician has done is work, we need to check this.
Please send me a private message with your customernumber and mobilenumber.
I'll have a look and open an incident ticket.

To send me a private message, please click on my name/avatar - > then on the right side "Diesem Benutzer eine private Nachricht senden"

Best regards,
Andre

Betreff: Can't activate my Easy Box 804

FelipeCosta — Sat, 05 Jan 2019 21:02:46 GMT

Hi Andre,

Sorry for my late reply. In the end a visit from a technician from Telekom was necessary. After he did some adjusts, the activation was possible and now it works normally.

Thank you for your message.

Kind regards,

Felipe.

Betreff: Can't activate my Easy Box 804

DanyG — Mon, 07 Jan 2019 11:33:37 GMT

Hi FelipeCosta,

thanks for the reply. Nice to hear that problem has been fixed and your DSL access is running now.

Then I can close this thread.

Have a nice week an BR,

Dany