Thema "Re: Wlan KabelRouter 2.4 ghz stopped working" in Archiv_Internet-Geräte

Wlan KabelRouter 2.4 ghz stopped working

Sergio39 — Sun, 18 Nov 2018 13:12:01 GMT

Hi there

Since thursday my router (KabelRouter) stopped broadcasting signal on 2.4 Ghz. It works on 5 Ghz only. I have two laptops and one mobile phone without internet anymore. I tried unplugging the router several times, also removing known networks from mobile and laptops and rebooting them, but they just can not find the SSID. Also tried to change the channel for 2.4 Ghz, in case there were signal problems on that channel, but the router always keep using channel 1.

Looking at the router status I also realized it was restarted some hours before I noticed the 2,4 Ghz network stopped working, and I did do that, so I guess there was firmware update ?

Kind Regards

Sergio

Re: Wlan KabelRouter 2.4 ghz stopped working

Claudia — Mon, 19 Nov 2018 16:02:56 GMT

Hello Sergio39,

what's the type of the router? Did you try a factory reset?

Kind regards

Claudia

Re: Wlan KabelRouter 2.4 ghz stopped working

Sergio39 — Tue, 20 Nov 2018 18:00:35 GMT

Hi Claudia

I did try factory reset, just tried once again, but no luck. SSID still does not appear in 2.4 Ghz band.

Please find firmware version in case it helps

The router model is WLAN-Kabelrouter Vodafone Station (ARRIS tg3442de)

Firmware-Version AR01.01.117.01_091718_70.PC20.10

Sergio

Re: Wlan KabelRouter 2.4 ghz stopped working

Sergio39 — Thu, 22 Nov 2018 19:02:20 GMT

Any idea ?

Sergio

Re: Wlan KabelRouter 2.4 ghz stopped working

Tobias — Fri, 23 Nov 2018 07:17:02 GMT

Hey,

I can have a look at the connection 🙂 Could you send me your customer data (customer number, name, address) via private message?

Please let me know in the article when you have sent me the data.

Tobias

Re: Wlan KabelRouter 2.4 ghz stopped working

Sergio39 — Sun, 25 Nov 2018 15:35:09 GMT

Hi Tobias

Thanks for taking a look. Just sent you a private message witht the data.

Sergio

Re: Wlan KabelRouter 2.4 ghz stopped working

ERFD — Wed, 28 Nov 2018 09:37:57 GMT

Hello, Sergio39,

can the connection be set up manually with SSID, type of encryption and password?

Best regards Fred

Re: Wlan KabelRouter 2.4 ghz stopped working

Sergio39 — Thu, 29 Nov 2018 20:12:47 GMT

Unfortunately not, the devices are not able find the SSID (those who use only 2.4 Ghz)

Best Regards

Sergio

Re: Wlan KabelRouter 2.4 ghz stopped working

Wallace — Fri, 07 Dec 2018 10:49:37 GMT

Hi Sergio,

Is it okay if we switch routers?

Regards

Wallace

Re: Wlan KabelRouter 2.4 ghz stopped working

Sergio39 — Wed, 12 Dec 2018 18:58:59 GMT

Hi Wallace

Whatever we need to address the issue. Just let me know which is the process.

Thank you !

Best Regards

Sergio

Re: Wlan KabelRouter 2.4 ghz stopped working

Steffi — Mon, 17 Dec 2018 20:41:36 GMT

Hello Sergio39,

I've set up an exchange. In the package of the new device, you will find a return slip for the old device. Just send it back to us within 14 days.

Regards

Steffi

Re: Wlan KabelRouter 2.4 ghz stopped working

Sergio39 — Tue, 18 Dec 2018 18:55:19 GMT

Thank you Steffi

We are going on holidays on friday, hopefully it arrives earlier. Otherwise we will send the old one back on January 8th, Hope that is ok.

Sergio

Re: Wlan KabelRouter 2.4 ghz stopped working

Steffi — Sat, 22 Dec 2018 20:52:21 GMT

Hello Sergio39,

it's okay if you return the device to us after your vacation.

Regards

Steffi