Thema "Betreff: Problem with Compal CH7466CE" in Archiv_Internet-Geräte

Problem with Compal CH7466CE

wave911 — Tue, 30 Oct 2018 12:41:37 GMT

Hello!

I have a Wifi router Compal CH7466CE provided with Vodafone contract. For the last 1.5 months I am experiencing WiFi service degradation withing my apartments. For some reason network's range became too short, I can use wifi normally only within 3-4 meters from the device. I did not change the default settings on the device and already tried "Reset to default" solution and it didn't help. I couldn't find any transmission signal strength settings so I have no idea why the range is so short now. The previous year it worked fine though. Device reboots didn't help as well.

Can I request the device replacement?

Thank you!

Betreff: Problem with Compal CH7466CE

Gelöschter User — Tue, 30 Oct 2018 12:49:50 GMT

Move to http://kabel.box category Router > Cable Modem > Connection and post that signal values.

Betreff: Problem with Compal CH7466CE

wave911 — Thu, 01 Nov 2018 19:57:09 GMT

Please find screenshot attached fro downstream.

Betreff: Problem with Compal CH7466CE

wave911 — Thu, 01 Nov 2018 19:57:43 GMT

Continue..

Betreff: Problem with Compal CH7466CE

wave911 — Thu, 01 Nov 2018 19:58:12 GMT

And the last one

Re: Problem with Compal CH7466CE

Claudia — Fri, 02 Nov 2018 11:59:31 GMT

Hello wave911,

does the problem occur on both 2,4 GHz and 5GHz network? Did you try to switch to another WiFi channel to see if this helps?

Kind regards

Claudia

Re: Problem with Compal CH7466CE

Gelöschter User — Fri, 02 Nov 2018 12:51:02 GMT

@wave911

Downstream is ok, Upstream not.

Please try to reset the compal.

1. Power Reset -> disconnect all cable from the device for 15 minutes and reconnect

2. Factory Reset

Re: Problem with Compal CH7466CE

wave911 — Fri, 02 Nov 2018 14:33:47 GMT

Dear Claudia,

I already tried both bands (and combinations like . - only 2.4, only 5 and 2.4 + 5 Ghz), setting channels explicitly and tried other available settings - unfortunately, it did not help at all.

Re: Problem with Compal CH7466CE

Claudia — Wed, 07 Nov 2018 17:14:55 GMT

Hello wave911,

did the power reset or factory reset help?

Kind regards

Claudia

Re: Problem with Compal CH7466CE

wave911 — Thu, 08 Nov 2018 20:37:42 GMT

Dear Claudia,

I did both of them, even disconnected network cable for ~6 mins and then connected again, did power cycle again - nothing helped.

Attached is my upstream signal strength - it's quite bad.

Re: Problem with Compal CH7466CE

Gelöschter User — Fri, 09 Nov 2018 05:43:23 GMT

Upstream signal values are normal.

What about the downstream? Can you post that values?

Re: Problem with Compal CH7466CE

Claudia — Wed, 14 Nov 2018 11:08:38 GMT

Hello wave911,

okay, then please send me your address and customer number in a private message. Answer here again afterwards.

Kind regards

Claudia

Re: Problem with Compal CH7466CE

wave911 — Wed, 14 Nov 2018 20:23:26 GMT

Hi,

Downstream pic #1 please find attached.

Re: Problem with Compal CH7466CE

wave911 — Wed, 14 Nov 2018 20:24:12 GMT

Downstream pic #2 please find attached.

Re: Problem with Compal CH7466CE

Gelöschter User — Thu, 15 Nov 2018 16:04:30 GMT

Downstream is ok. Upstream Modulation of channel 4 should be 64qam not 32qam. Signal strength is a little bit to high.

In my opinion a technichian has to check your connection.