Thema "Betreff: Fritzbox 6490 aus ebay kleinanzeigen" in Archiv_Internet-Geräte

Fritzbox 6490 aus ebay kleinanzeigen

Konstantinos — Tue, 16 Oct 2018 10:35:56 GMT

Dear Sirs,
seit 2014 am I client to Kabel Deutschland. Last year we moved in another Adress und seit then started the problems with the Internet and specifically with the Wi-fi. I contacted your company several times about this issue, unfortunately without success. On the 6th Oktomber, i recieved a new router (CBN) from you, with which i continued to have the same problem. After a contaft with your technical department, they told me to make contact with the manufacturer of the router. I was forced to buy a second-handed router Fritzbox 6490, with an Kabel Deutschland antenna. I installed it (the Fritzbox details are SN: XXX ArtNr: 2000 2691 CM MAC : XXX)
After the installation, the telephone line worked at once but the Internet did not ever worked. I called yout technical support again und they told me that this specific router was lent from Vodafone and belongs to another client account.
Due to the thing that i consider that the man who sold me this router deceived me, please confirm that this specific router ist rented to another client und that this client sold it on Ebay.
If something from the above is not valid, the router should have worked.
Interner is really important for me at my house because for example
a. i have smart services
b. Informatics is my job and very often i work from home office
Please, i would expect a short answer from you und of cource i expect the immediate resolution of the problem.
Best regards
Konstantinos

Persönliche Daten aus Datenschutzgründen gelöscht!!

Betreff: Fritzbox 6490 aus ebay kleinanzeigen

seelo2010 — Tue, 16 Oct 2018 10:06:59 GMT

You can't use the Router, it's not your own!
The Router must have the Artikel-Nr.20002778

Re: Fritzbox 6490 aus ebay kleinanzeigen

Manu — Fri, 19 Oct 2018 10:00:52 GMT

Hi Konstantinos,

we won't be able to help you with this device. It was sold illegally by previous owners.

Contact the previous owner and try to give it back.

Best Regards,

Manu

Betreff: Fritzbox 6490 aus ebay kleinanzeigen

Konstantinos — Fri, 19 Oct 2018 18:44:01 GMT

Thank you very mutch for your Answer!!
I send it back but I haven't my money!!
The next step is communicating with lawyer and police;
Can you please tell me if the Router belongs to your company?
Regards
Konstantinos

Betreff: Fritzbox 6490 aus ebay kleinanzeigen

ERFD — Fri, 26 Oct 2018 13:41:01 GMT

Hello Konstantinos,

Manu has already informed you indirectly that the device is from us. How else would we know it's illegal 😉

Best regards Fred