Thema "Betreff: New modem status stucked in "in process" status" in Archiv_Internet-Geräte

New modem status stucked in "in process" status

pcsullog — Mon, 03 Sep 2018 15:46:30 GMT

Hello!

I have got my modem (Compal CH7466CE) for my new internet subscription.

I have assembled it according to the manual.

The "internet @" sign flashes quick, and the modem status stays at the "in process" status for hours.

Tried to connect, disconnetc, but no success.

What could be the problem? What should i do?

Best regards,

Peter

Betreff: New modem status stucked in "in process" status

pcsullog — Wed, 05 Sep 2018 14:43:17 GMT

The hotline is only in German, so i can`t get help from it.

Is there anybody who can help me?

Re: New modem status stucked in "in process" status

Claudia — Fri, 07 Sep 2018 11:42:38 GMT

Hello Peter,

I would like to check that so please send me a private message with your address and customer number. Please also include the MAC address of the modem. Answer here again after that.

Kind regards,

Claudia

Re: New modem status stucked in "in process" status

pcsullog — Mon, 17 Sep 2018 12:43:48 GMT

Dear Claudia!

Thank you for the reply, and sorry about not responding quickly (i had some login issues)

So a could reach the call center, and they sent me a technicia, who have resolved the problem.

It was a physical problem, and had to change some stuff to do so.

Now its working, thank you again.

Best regards,

Peter

Re: New modem status stucked in "in process" status

Claudia — Thu, 20 Sep 2018 10:04:56 GMT

Hello Peter,

so much the better that your Internet connection works:). So I will close your thread now.

Kind regards,

Claudia