Thema "New connection not working after first day" in Archiv_Internet-Geräte

New connection not working after first day

Sumudu — Wed, 19 Sep 2018 10:05:03 GMT

I got a new Vodafone connection on 17.09.2018 (two days back). A technician from Telekom came in the morning for configuring the physical connection and I configured my router "FRITZ!Box 7430 (M)" in the evening. Everything was fine (internet was working).

However, on the next day (18.09.2018 ) I found the DSL light of the router is blinking. I tried restarting and reconfiguring the router. But the problem still remains.

In the router logs it shows entries like "Training DSL connection" (I don't remember exact wording).

I tried calling the hotline, but wierd enough, the guy said (in German) he knows English but he is only allowed to speak in German (I understand German a very little bit). So I asked in English then he replied in German (which I partially understood). Somehow he said I should call a different number (0800 1721212). When I called it, I always get the automated guide and I don't how to pass through .

I feel really helpless. I would really appreciate if someone can help me with this .

Re: New connection not working after first day

Jens-K — Wed, 19 Sep 2018 15:34:14 GMT

Hi Sumudu,

welcome to the Vodafone Community!

I'm sorry that your DSL conection is not working right now.

Please check all cables and the phone socket for obvious malfunctions. Then go to https://www.vodafone.de/hilfe/alles-zum-netz.html and check your phone number for known outages in your area.

If there is no info send me a private message by clicking my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name,, customer number and your mobile phone number.

Regards,

Jens

Re: New connection not working after first day

Sumudu — Wed, 19 Sep 2018 21:02:41 GMT

Hi Jens-K,

Thank you very much for your helpful reply. I have checked everything as you adviced and since I couldn't find anything wrong there I have sent you a private message with the requested information.

I hope you will kindly help me fixing the problem.

Thank you very much