Thema "Re: Moto G5 constantly disconnects from Sagemcom router" in Archiv_Internet-Geräte

Moto G5 constantly disconnects from Sagemcom router

Vanwe — Tue, 17 Jul 2018 15:00:31 GMT

Hello,

My Moto G5 mobile phone (and older Moto G4) constanly disconnect from the Sagem FAST5460 Wireless Voice Gateway router provided by Vodafone. The router's current firmware is Firmware Version 6.0.1.49-IMS-KDG.

I have tried all the different troubleshoots, of restarting, etc. But nothing seems to work. This does not happen with any other devices.

I have seen in other threads that there is beta patch for the router. Would I be able to get that firmware?

Thanks

Re: Moto G5 constantly disconnects from Sagemcom router

Wallace — Thu, 19 Jul 2018 08:40:32 GMT

Hi Vanwe,

Does it affect both the 2.4 and 5GHz networks? Have you already tested it with another WLAN channel?

Regards

Wallace

Re: Moto G5 constantly disconnects from Sagemcom router

Vanwe — Thu, 19 Jul 2018 09:05:03 GMT

Hi Wallace,

Thank you for your reply. Yes the problem is persistent on both 2.4 and 5Hz, as well as on all channels. I've gone through each different setting on the router with no changes to the problem.

Looking at the Forums here it seems like other have had the same problem with the Sagemcom router, but that a fix is available. Would it be possible to get the router fix?

Cheers

Re: Moto G5 constantly disconnects from Sagemcom router

Wallace — Fri, 20 Jul 2018 13:28:50 GMT

Hi Vanwe,

I can't promise anything, but I will gladly pass your request on to our specialist department. Send me your customer data (name, address, customer number) in a private message and then let me know here that you have transmitted the data.

Regards

Wallace

Re: Moto G5 constantly disconnects from Sagemcom router

Vanwe — Sun, 22 Jul 2018 17:17:49 GMT

Hi Wallace,

No need anymore! Seems to be working for a day or two now, as I believe they've updated the router to version: 6.1.2.26-IMS-KDG.

Thanks for the help though.

Cheers.

Re: Moto G5 constantly disconnects from Sagemcom router

Wallace — Tue, 24 Jul 2018 19:52:01 GMT

Hi Vanwe,

nice that it worked, the 6.1.2.26-IMS-KDG is the latest version. I'll close your thread.

Regards

Wallace