New modem not working, @ LED blinking

yeommy — Tue, 15 May 2018 19:31:51 GMT

Hello,

Please understand my writing in English.

I had BKE technician to setup an internet at home today. After an hour, I found the internet was working well.

However, after the technician left, the internet stopped working and I noticed @ LED lamp kept blinking very fast.

I called the customer service via the phone but couldn't convey this situation due to the language problem.

I'd appreciate if this could be fixed by the aid of any one here. Otherwise, I hope to have a technician again to resolve this problem.

Could anyone help me?

Re: New modem not working, @ LED blinking

Claudia — Sat, 19 May 2018 13:27:55 GMT

Hello yeommy,

please tell us which modem you got from us, that way we can help you better.

Kind regards

Claudia