Thema "Re: Router CGA4233DE reboots unexpectedly" in Archiv_Internet-Geräte

Router CGA4233DE reboots unexpectedly

Oleg_Merzlikin — Sat, 17 Apr 2021 14:04:29 GMT

Hello, Team!

My router CGA4233DE reboots unexpectedly. It last already for a couple of weeks, first it was 1-2 times per week,

now during 3 days it happens at least once per day. This is absolutely unacceptable during home office. Please, help. I'd like you to send a technician to check it and probably replace.

Thank you.

Re: Router CGA4233DE reboots unexpectedly

ERFD — Mon, 19 Apr 2021 05:44:33 GMT

Hello Oleg_Merzlikin,

does the LED status on the modem change when the connection is lost? When was the last disconnection?

Best regards Fred

Re: Router CGA4233DE reboots unexpectedly

Oleg_Merzlikin — Mon, 19 Apr 2021 05:55:23 GMT

Hello, Fred,

yes, the status changed like usual reboot: Power-->Internet-->phone-->wifi

The last reboot was right now, 7.50 in the morning

Re: Router CGA4233DE reboots unexpectedly

Oleg_Merzlikin — Mon, 19 Apr 2021 06:07:13 GMT

Fred, just to let you know, my neighbour has the same model, and it works fine

Re: Router CGA4233DE reboots unexpectedly

ERFD — Mon, 19 Apr 2021 12:30:17 GMT

Hello Oleg_Merzlikin,

the modem of the neighbor in the house with the same modem also has these reboots. Can we ask a technician to check the connection on site? He can also change the modem if necessary. The colleague needs access to the house distribution system and an info if there are diseases with Covid 19 in the household.

Best regards Fred

Re: Router CGA4233DE reboots unexpectedly

Oleg_Merzlikin — Tue, 20 Apr 2021 12:43:19 GMT

Hi, Fred,

I've just found out that another neighbour on the top floor also has internet interruption, so definitely the issue is on the line, something forces modems to reboot.

Anyway, I've picked up the key from basement, where the distribution box is, so now we have access to that.

There is no Covid in the house.

The Technician can come any day starting from 16.30, earlier is not possible unforunately, as I'm working till 16.30.

Please, advise.

Thanks

Re: Router CGA4233DE reboots unexpectedly

ERFD — Tue, 20 Apr 2021 14:48:45 GMT

Hello Oleg_Merzlikin,

The technician will make the appointment himself. Please send us a phone number by PN, under which you are well attainable.

Best regards Fred

Re: Router CGA4233DE reboots unexpectedly

ERFD — Tue, 20 Apr 2021 16:36:23 GMT

Hello Oleg_Merzlikin,

I have asked the technician to come. Colleagues will get back to you to make an appointment.

Best regards Fred

Re: Router CGA4233DE reboots unexpectedly

Oleg_Merzlikin — Tue, 20 Apr 2021 17:02:22 GMT

Ok, thanks.

would be nice, if someone call who speak a bit english, my german is not that good 🙂

Re: Router CGA4233DE reboots unexpectedly

ERFD — Tue, 20 Apr 2021 19:16:24 GMT

Hello Oleg_Merzlikin,

yes, the technician was informed to conduct the conversation in English.

Best regards Fred

Re: Router CGA4233DE reboots unexpectedly

Oleg_Merzlikin — Tue, 27 Apr 2021 14:30:06 GMT

Hello, Fred,

the technician came today, made some adjustments, hope it will be OK from now on.

Thank you!

Re: Router CGA4233DE reboots unexpectedly

ERFD — Wed, 28 Apr 2021 05:16:26 GMT

Hello Oleg_Merzlikin,

please observe it for a few more days and then please give us feedback here again.

Best regards Fred

Re: Router CGA4233DE reboots unexpectedly

Oleg_Merzlikin — Wed, 28 Apr 2021 05:57:06 GMT

Hi, Fred,

the router just rebooted again (((

Re: Router CGA4233DE reboots unexpectedly

ERFD — Wed, 28 Apr 2021 07:15:36 GMT

Hello Oleg_Merzlikin,

did you have to unplug the modem to make it respond again? I have enabled monitoring on the modem. We will look at the next 48 hours.

Best regards Fred

Re: Router CGA4233DE reboots unexpectedly

Oleg_Merzlikin — Wed, 28 Apr 2021 07:33:39 GMT

Hello, Fred,

no, I didnt do anything, the modem just rebooted itself and got back to working state