Thema "Re: Problems with Arris TG3442DE router" in Archiv_Internet-Geräte

Problems with Arris TG3442DE router

zver0ck — Tue, 04 Aug 2020 13:19:10 GMT

Hello,

Quite often (every other day) the download speed will go below 10-15 Mbit/s (from 100 Mbit/s) or there will be no internet at all. Usually restarting the router from the settings (192.168.0.1) would fix the problems. But sometimes 192.168.0.1 is not even accessible and a hard reboot (power off) is required.

Does the router need replacement or a firmware update would remedy these issues? The current firmware version is AR01.01.117.01_091718_70.PC20.10, which seems to be almost 2 years old.

Kind regards,
Georgi

Re: Problems with Arris TG3442DE router

Claudia — Wed, 05 Aug 2020 08:44:38 GMT

Hello zverock,

the signal looks good so far. Please do a speedtest while using a direct ethernet connection and send the result with the time stamp. Have you tried making a factory reset?

Kind regards,

Claudia

Re: Problems with Arris TG3442DE router

zver0ck — Wed, 05 Aug 2020 13:26:26 GMT

Hello Claudia,

I cannot do an ethernet connection speedtest at the moment as we have just ultrabooks here and they don't have ethernet ports (or adapters). The lower speed and no internet problems occur almost every other day and apply to all devices (laptops, phones, tablets) regadless of the distance to the router. After a soft or hard restart everything is back to normal like it is now.

I haven't tried a factory reset. I'm pretty sure it's a firmware issue as a hard reboot is required sometimes. How can we get the latest firmware?

Kind regards,
Georgi

Re: Problems with Arris TG3442DE router

zver0ck — Thu, 06 Aug 2020 09:13:49 GMT

Had to do a hard reboot again about 48 hours after the last restart.

Re: Problems with Arris TG3442DE router

chaoskinderwelt — Thu, 06 Aug 2020 10:37:31 GMT

Same Problem here, Same Router, Same FW...
I'd like to have a FW - Update, too.
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Ist das denn möglich, liebes Vodafone-Team? O:-)

Re: Problems with Arris TG3442DE router

pRo-Marco — Thu, 06 Aug 2020 15:02:28 GMT

Hi zver0ck,

I can only ask for an update at our specialist department.

Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

Re: Problems with Arris TG3442DE router

zver0ck — Thu, 06 Aug 2020 15:44:28 GMT

Hi Marco,

PM sent. Thank you!

Kind regards,

Georgi

Re: Problems with Arris TG3442DE router

pRo-Marco — Fri, 07 Aug 2020 13:39:27 GMT

Hi zver0ck,

The signal values look great. My guess is the modem's not working properly. I'd like to replace it free of charge, all right?

Kind regards

Marco

Re: Problems with Arris TG3442DE router

zver0ck — Fri, 07 Aug 2020 16:24:35 GMT

Hi Marco,

That would be great, thank you!

Kind regards,
Georgi

Re: Problems with Arris TG3442DE router

pRo-Marco — Fri, 07 Aug 2020 20:06:16 GMT

Hi zver0ck

the new modem will be on its way to you shortly. You can exchange it directly. It logs on alone. You can then send the old router back to us within 14 days free of charge with the return slip.

Kind regards

Marco

Re: Problems with Arris TG3442DE router

George82 — Mon, 26 Apr 2021 05:41:06 GMT

Hello Marco,

I have the same issue with my Arris TG3442DE. The internet is down almost all the time from two days now. I tried all the steps as in the instructions, even resetting, and it is still not working. Please let me know what shall I do. I have to work from home!

Thanks,

George