Thema "Re: Modem keeps restarting" in Archiv_Internet-Geräte

Modem keeps restarting

h_barreto — Wed, 13 Jan 2021 17:31:32 GMT

Hello,

Sorry for writting this message in English, but my German is not good enough.

Lately my modem has been having some random restarts, I'm using the internet and out of nowhere the modem restarts itself and takes at least 5 minutes for everything to restart (sometimes even longer).

Can you please help me??

Thanks!

Re: Modem keeps restarting

Jens-K — Mon, 18 Jan 2021 14:23:52 GMT

Hi h_barreto,

we will help you here.

Please tell us what kind of connection you use (DSL or cable= and tell us the name of the modem.

Also please tell us which LED is blinking in which colour. Thank you.

Regards,

Jens

Re: Modem keeps restarting

h_barreto — Mon, 18 Jan 2021 18:07:22 GMT

Hi Jens, thanks for answering.

I am using a Cable, and right now no lights are blinking, all seems stable.

I managed to improve the modem, it was having a bad connection due to the wire, it at least is not being turned off anymore. But the speed keeps changing, sometimes it gets really slow, so I guess it is still worth checking.

Regards,

Henrique

Re: Modem keeps restarting

Moni_GK — Thu, 21 Jan 2021 15:55:00 GMT

Hello h_barreto,

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Please contact me again when you have sent me the data.

Best regards

Moni

Re: Modem keeps restarting

h_barreto — Mon, 29 Mar 2021 19:57:12 GMT

Sorry for taking some time to answer. But all is good now related to the speed.

Thanks!

Re: Modem keeps restarting

Martin59 — Tue, 30 Mar 2021 08:43:18 GMT

Hello h_barreto,

thank you very much for the feedback.

If the post can be closed, please mark a solution here.

Best regards, Martin