Thema "Re: Vodafone Station WLAN Problem" in Archiv_Internet-Geräte

Vodafone Station WLAN Problem

emilak — Fri, 25 Dec 2020 09:57:30 GMT

Good day,

I have a Vodafone Station modem device which came with my Vodafone Cable Internet connection.

I have WLAN connection problems with my device. Especially mobile phones' WLAN connection disconnected and coneccted very frequently. I also cannot established clear connection between my mobile phone and Google Nest.

Please find my device's detailes as below:

Firmware version: 2.0.17-IMS-KDG

Product name: CGA4233DE

I've tried some hints to fix that issue but all could not help.

Any solution from Vodafone side?

Thanks and wish you all happy holiday!

Best regards,

Emil

Re: Vodafone Station WLAN Problem

Manu — Sat, 02 Jan 2021 10:37:15 GMT

Hello Emil,

what have you tried so far?

Do the devices randomly lose the connection or have you noticed anything specific?

Many greetings, Manu

Re: Vodafone Station WLAN Problem

emilak — Sat, 02 Jan 2021 13:25:58 GMT

Hello Manu,

Thanks for your reply.

First I tried manual band steering from my modem's admin screen. I assigned 2.4 and 5 Ghz wi-fi connecitons one by one but it didn't help.

Then I splitted SSID's. After splitted, I've connected mobile phones to 5Ghz wifi connection. It helps a bit actually. But mobile phones (iphone and android) still disconnected and reconnected randomly. I didn't notice any specific app, time etc for losing connection.

I also use 2 LAN connections from the modem. I have no problem at all from LAN connections.

Do you have any other advice for me to try? Or maybe modem has a problem?

Best regards, Emil

Re: Vodafone Station WLAN Problem

Tobias — Tue, 05 Jan 2021 08:34:09 GMT

Hey,

I can gladly take a look at the connection 🙂 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: Vodafone Station WLAN Problem

emilak — Tue, 05 Jan 2021 16:40:01 GMT

Hi,

PM sent. Thanks much!

Regards, Emil

Re: Vodafone Station WLAN Problem

BastiBerlin — Wed, 06 Jan 2021 09:10:25 GMT

Hallo, ich habe das gleiche Problem.

Gerät und Firmware sind gleich.

Lan funktioniert.

Wlan hat Phasen in denen es klappt und dann wieder nicht.

Sowohl Laptop, MacBooks und Handys (Android und iPhone) haben keine Verbindung.

Dazu kommt, dass die Liste der Geräte im Wlan auf 0 steht, obwohl Geräte verbunden und aktiv sind.

Bisherige Ansätze:

Neustart

Zurücksetzen auf Werkseinstellungen

BG
Basti

Re: Vodafone Station WLAN Problem

Jana478 — Thu, 07 Jan 2021 07:43:42 GMT

Hello emilak,

In terms of signal, everything looks good on your connection.

WLAN can be affected by various causes.

I have seen that you have already separated the WLAN networks.

Please carry out further WLAN optimisation from the following link.

Kind regards

Jana