Thema "Re: Bridge Mode error HIH-10002" in Archiv_Internet-Geräte

Bridge Mode error HIH-10002

denizinho — Mon, 09 Nov 2020 12:35:54 GMT

Hello all,

After contacting vodafone on Whatsapp (as currently I do not speak German) the guy advised me to create a thread here. Anyway, my problem is that I can't activate Bridge mode of my modem, so I can't do port forwarding. I get an error HIH-10002. When I call the number, the call center is only in German and I can't reach real person who can help me with the troubleshooting

I will be waiting for your answers.

Thank you in advance

Re: Bridge Mode error HIH-10002

ERFD — Fri, 13 Nov 2020 13:21:41 GMT

Hello denizinho,

we will gladly take a look at your account. Please send me your customer number, address and date of birth by private message.

Write here briefly when the data has been sent. Currently it takes a few days until we can answer you again.

Best regards Fred

Re: Bridge Mode error HIH-10002

denizinho — Sun, 15 Nov 2020 15:12:03 GMT

Hello,

I've sent you the requested details.

Re: Bridge Mode error HIH-10002

Moni_GK — Thu, 19 Nov 2020 08:03:34 GMT

Hello denizinho,

currently I do not see any device on your account. Can you please check the customer number again and maybe send me the Mac of the device via PN.

Greetings Moni

Re: Bridge Mode error HIH-10002

denizinho — Thu, 19 Nov 2020 08:37:23 GMT

Hello,

Details sent on private message.

At your disposal.

Re: Bridge Mode error HIH-10002

Claudia — Tue, 24 Nov 2020 07:26:53 GMT

Hello denizinho,

it still seems the device isn't connected at all, that's what the colleagues from the second level found with the ticket ***081/20 as well. Apart from the bridge mode, can you use your Internet connection with the cable router?

Kind regards,

Claudia

Re: Bridge Mode error HIH-10002

denizinho — Tue, 24 Nov 2020 10:17:37 GMT

Hi,

It is connected and I am using it. I have a router connected to the modem. No settings have been changed on your modem. Fix that issue ASAP because it is getting too late and your support is very bad. My hosted applications can't be reached and my patience is going empty. Even on the phone your colegues tell "we will call you in a time" and nothing happens. I think soon I will meet your colegue in vodafone store to bring back your modem ....

Re: Bridge Mode error HIH-10002

Claudia — Thu, 26 Nov 2020 13:00:33 GMT

Hello denizinho,

we can't fix anything if the modem can't be found in the system. The picture you sent Moni isn't available as well, so the MAC address cannot be checked.

Regards,

Claudia

Re: Bridge Mode error HIH-10002

denizinho — Mon, 30 Nov 2020 17:58:26 GMT

OK... What should I do to fix the issue. This is getting urgent already...

What information you need?

Re: Bridge Mode error HIH-10002

Tobias — Fri, 04 Dec 2020 18:40:55 GMT

Hey,

could you send us the mac? Should be enough 😉

Regards

Tobias

Re: Bridge Mode error HIH-10002

denizinho — Fri, 04 Dec 2020 20:42:36 GMT

Sent the MAC found in modem web interface in PM

Re: Bridge Mode error HIH-10002

denizinho — Fri, 11 Dec 2020 17:22:07 GMT

any update or your bad support still continues to idle ?!

Re: Bridge Mode error HIH-10002

Claudia — Thu, 17 Dec 2020 20:19:28 GMT

Hello denizinho,

there is no modem with this MAC in the system as well. Is this the modem you got from us in 2016? Send a PM with a picture of the label on the device and reply here again.

Regards

Claudia

Re: Bridge Mode error HIH-10002

denizinho — Thu, 17 Dec 2020 20:32:50 GMT

😄 😄 😄

I've already sent you in the beggining of the topic.

Never mind, in 10 days I am leaving vodafone. Atlest I hope you can fix other peoples issues

Re: Bridge Mode error HIH-10002

Claudia — Wed, 23 Dec 2020 06:54:14 GMT

Hello denizinho,

there was no picture in the PM you sent to Moni. I will close this thread now.

Regards

Claudia