Speed issue from router to computer

PierreFrancois — Tue, 08 Dec 2020 21:13:30 GMT

I have a vodafone cable Max contract, 1000Mbit/s

But since a couple of days the speed became very bad.

I hardly get 30Mbit/s using wifi and trying with a cable I get up to 80Mbit/s

This makes working from home very very hard.

I made the speedtest on the vodafone site, and the outcome is that the issue is between the router and my computer. Attached picture.

How to proceed next? I do not speak german so I cannot call the call center.

In another thread on the forum I saw the follwing questions were asked. So here you go:

Which contract do you have? Vodafone CableMax 1000
Which modem/router do you use? No idea...the latest one I guess.
Do you use a rental device from us or do you have your own device? Rental
How is your device connected to the modem? Wifi. But for the sake of testing I tried with a cable.
Please do speedtests via LAN. DONE. a bit better...but still bad
Which browser do you normally use? Not relevant.
Which operating system do you have on your computer? Not relevant.
Beginning and period of the disturbance? Always has been unstable...but it became worse a couple of days ago
Upload a screenshot of the signal values. DONE
What measures were taken by the customer Service? None, as said in my message I don't speak German so I can't call them.
In which federal state do you live? Bavaria

Re: Speed issue from router to computer

Martin59 — Wed, 16 Dec 2020 16:58:57 GMT

Hello PierreFrancois,

please send me your name, address, date of birth and customer number via PN .

Leave a short info here afterwards and we'll be happy to take a closer look.

Best regards, Martin