Thema "Re: Box keeps rebooting" in Archiv_Internet-Geräte

Box keeps rebooting

redF0ox — Mon, 05 Oct 2020 08:41:26 GMT

Hello,

I have a situation since yesterday evening (04.10.2020) my box keeps rebooting randomly (every 2, 5, 20 min...), I tried to reboot manually the box but nothing work, it's not stable at all. I don't know what to do. Can you help me, I'm working from home, it's a huge problem for me.
best regards

Betreff: Box keeps rebooting

RobertP — Mon, 05 Oct 2020 08:56:41 GMT

Hi,

try a factory reset.

Hold reset with a paperclip for at least 20 sec, then wait 5-10 mins.

regards Robert

Betreff: Box keeps rebooting

redF0ox — Mon, 05 Oct 2020 17:34:01 GMT

Hi Robert thank you for the fast reply,

It doesn't work unfortunately, same issue, the box connect then disconnect every 5 min.

I have a Compal CH7466CE since more than 2 years now, no problem until yesterday.

Do you have by any chance another idea of the problem ?

Regards

Romain

Betreff: Box keeps rebooting

RobertP — Mon, 05 Oct 2020 18:56:07 GMT

Hello Romain,

that could have two reasons:

1 your Router ist broken

2 a problem with your connection

wait for a moderator, he can check this for you.

regards Robert

Betreff: Box keeps rebooting

redF0ox — Mon, 05 Oct 2020 19:24:37 GMT

It'd be wonderful to have a moderator to check this out, thank you very much Robert.

In addition, I tried to call the service support but it's fully German unfortunately for me, I managed to get through the robot but the dialogue was impossible, my German is too poor, and impossible to get in touch with someone who speak english.

Re: Box keeps rebooting

Wallace — Tue, 06 Oct 2020 09:55:52 GMT

Hi Romain,

I like to look at the line. Send me your customer data (name, address, customer number, birthday) in a private message and let me know here that you have transmitted the data.

Regards

Wallace

Re: Box keeps rebooting

redF0ox — Tue, 06 Oct 2020 14:23:32 GMT

Hi Wallace,

I have transmitted my data privately.

Thank you again for the support.

Regards

Romain

Re: Box keeps rebooting

Martin59 — Wed, 07 Oct 2020 15:33:44 GMT

Hello redF0ox,

please send me a PN with your mobile phone number and the info if you can access the house amplifier.

On your connection you can see the frequency changes and the aborts. A technician must look at this on site.

Best regrads, Martin

Re: Box keeps rebooting

redF0ox — Wed, 07 Oct 2020 19:10:57 GMT

Hi Martin,

Thank you for the reply, I sent you the information but I'm not sure I undertood what you meant by "house amplifier" tho. I sent some screens, I hope it will help.

Best regards

Romain

Re: Box keeps rebooting

Martin59 — Fri, 09 Oct 2020 16:19:42 GMT

Hello redF0ox,

the house amplifier is usually located in the basement or in the attic.

When I look at your picture, I assume it's in the basement.

Can you possibly check with your landlord or janitor?

Best regards, Martin

Re: Box keeps rebooting

redF0ox — Fri, 09 Oct 2020 22:11:47 GMT

Hi Martin,

Thank you, I'll ask my landlord to check this out, I hope he can get the information.

However, I don't know if you did something to my line or "Wallace" but I had no reboot since 48h, I don't know what changed.

Now I have huge drops which I can understand when there are too much traffic but not of that amplitude (from 200 Mbps to 2 Mpbs).

Regards

Romain

Re: Box keeps rebooting

Martin59 — Mon, 12 Oct 2020 12:18:51 GMT

Hello redF0ox,

we have not yet done anything to your connection.

That's what the technician is for.

The disturbance is still present, only not so rigid, so that

the speed fluctuates very strongly, but the connection

is no longer broken.

Best regards, Martin

Re: Box keeps rebooting

redF0ox — Tue, 13 Oct 2020 19:48:14 GMT

Hi Martin,

The disturbance is still present, only not so rigid, so that 
the speed fluctuates very strongly, but the connection
is no longer broken.

Yes, that's pretty much what's happening now. I reached my landlord (service management for the residence) but he asked me if you checked if my modem was broken or not before sending someone to check the house amplifier. I insisted, I'll let you know about his reply... I'm just wondering if the technician will know what to look !

Re: Box keeps rebooting

redF0ox — Wed, 14 Oct 2020 09:40:05 GMT

Hi Martin,

I got a reply and he asked me to schedule an appointment with you Vodafone et letting him know in order to grant access to the technician (see attached),

Can you help me to schedule this appointment ?

Regards

Romain

Re: Box keeps rebooting

Claudia — Thu, 15 Oct 2020 06:21:26 GMT

Hello redF0ox,

a defective modem wouldn't cause a bad signal. I made the task for the technician who will call you to make the appointment. After you agreed on a time slot you can inform your landlord.

Kind regards,

Claudia

Re: Box keeps rebooting

redF0ox — Thu, 15 Oct 2020 10:17:00 GMT

Hi Claudia,

Thank you for the reply, I chose a time slot (20.10 between 14:00 16:59), I'll inform my landlord representative to grant access.

Will the technician be aware of my issue ? or would I need to explain to him the problem ?

Best regards

Romain

Re: Box keeps rebooting

Martin59 — Fri, 16 Oct 2020 11:20:10 GMT

Hi redF0ox,

we have already informed the technician about the error pattern So you do not have to explain it to him again.

Many greetings, Martin

Re: Box keeps rebooting

redF0ox — Wed, 21 Oct 2020 07:45:11 GMT

Hi Martin,

Can you tell me if the technician came at my residence yesterday (appointment between 2 and 5 pm) because nobody rang at my door. I guess the technician knew what to do and went directly to the amplifier but I'm wondering.

Best regards

Re: Box keeps rebooting

Martin59 — Thu, 22 Oct 2020 13:23:13 GMT

Hello redF0ox,

is your name also on the bell? The technician could not find your name on the address.

Best regards, Martin

Re: Box keeps rebooting

redF0ox — Thu, 22 Oct 2020 14:11:17 GMT

Hello Martin,

You can find my name on the intercom ("Bruneau") of course and also at the lobby of the residence on my letter box. There are 2 entrance at the residence (it's an angle between Spreestr 5/Fließstraße 13). The intercom with my name is at Spreestr 5, 12439 Berlin. The technician could have contacted me !! Can he reschedule ?
Best regards

Romain