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New router connection but internet LED is red and flashing

Anushka — Sun, 01 Nov 2020 15:10:36 GMT

Hi,

I tried contacting customer care but I don't speak German well. I got a new connection and cable wifi router. Set it up as per installation guide, but the internet LED is flashing and red. And there is no internet available. How do I rectify this?

Re: New router connection but internet LED is red and flashing

Claudia — Thu, 05 Nov 2020 13:54:19 GMT

Hello Anushka,

do you have a contract with Vodafone Kabel Deutschland or do you live in a former Unitymedia area? If the first, please send me a PM with the following details:

- customer number

- full address

- MAC address of the router

- birth date of the contract owner

Answer here again after you sent the PM.

Kind regards,

Claudia