Thema "Re: Docsis offline" in Archiv_Internet-Geräte

Docsis offline

mubasheer — Sun, 26 Jul 2020 20:08:42 GMT

Getting docsis offline error to my new connection which is active since 21st July.

The internet LED is still red and i am not able to connect via Wifi

Betreff: Docsis offline

reneromann — Sun, 26 Jul 2020 20:23:10 GMT

Was there a technician to set up the line -or- did you only receive a package with the router for a self-installation?

If it is a self-installation, then you'll most probably need a technician to shop up and fix the problems.

Betreff: Docsis offline

mubasheer — Mon, 27 Jul 2020 07:53:30 GMT

Hello Thanks a lot for youe reponse.

How do i book a technician?is the appointment free of charge?

Re: Docsis offline

Wallace — Mon, 27 Jul 2020 13:40:14 GMT

Hi,

I will be happy to check your connection and will arrange for a technician if necessary. Send me your customer data (name, address, customer number, birthday) in a private message and let me know here that you have transmitted the data.

Regards

Wallace

Re: Docsis offline

mubasheer — Mon, 27 Jul 2020 13:57:16 GMT

sent a PM to you

Re: Docsis offline

ERFD — Tue, 28 Jul 2020 19:39:21 GMT

Hello mubasheer,

according to the orders, a date for the installation has already been arranged. The colleagues will come by on 30.07.20, 12-16.

Best regards Fred

Re: Docsis offline

Sanja24 — Mon, 19 Oct 2020 18:29:11 GMT

Hallo!
Getting docsis offline error to my new connection. I received a package with the router for a self-installation.
I did all of the steps, but the internet LED is still red and i am not able to connect via Wifi.
Can you please help me?
Kind regards!