Thema "Router is constantly restarting" in Archiv_Internet-Geräte

Router is constantly restarting

MIAinternet — Sat, 19 Sep 2020 10:51:28 GMT

Over the past week my router has been constantly restarting, specially when I try to connect a new device. Could you check if I need a replacement?

Betreff: Router is constantly restarting

inetdude2 — Sun, 20 Sep 2020 09:56:35 GMT

Same situation with my vodafone station - problem still persists after 2 months now!

How many devices do you have on your network?

Re: Router is constantly restarting

Martin59 — Tue, 22 Sep 2020 18:04:57 GMT

Hello AMGmainz,

which router do you use and in which state do you live?

Best regards, Martin

Re: Router is constantly restarting

MIAinternet — Tue, 22 Sep 2020 20:14:12 GMT

Hello Martin,

I live in Mainz (Rheinland-Pfalz), and my router model is CH6640E.

Thank you for your help

Re: Router is constantly restarting

Martin59 — Thu, 24 Sep 2020 15:45:12 GMT

Hello MIAinternet,

please send me once your name, address, date of birth and customer number by PN .

Afterwards, please contact me again here, and we will be happy to take a look at it.

Best regards, Marti

Re: Router is constantly restarting

MIAinternet — Thu, 24 Sep 2020 18:51:47 GMT

Dear Martin,

I've just sent you all the information you requested.

Thanks for your help!

Re: Router is constantly restarting

Martin59 — Sat, 26 Sep 2020 13:42:44 GMT

Hello MIAinternet,

to correct the malfunction, a technician is required at your connection. Different signal values do not fit there any more. Please send me another PN , this time with your cell phone number and the information if you can access the house amplifier.

Have you noticed any signs of Covid-19 in your household?

Best regards, Martin

Re: Router is constantly restarting

MIAinternet — Sun, 27 Sep 2020 10:21:39 GMT

Hi Martin,

I've just sent you my phone number and the information requested.

Best regards,

Alfredo

Re: Router is constantly restarting

Claudia — Tue, 29 Sep 2020 05:13:08 GMT

Hello MIAinternet,

so can the property management grand you access? Maybe the janitor can attend the appointment. I also checked the other modems in the building, yours is the only one that has signal problems. The coaxial cable belongs to your area of responsibility, so please replace it to make sure that this is not the source of the bad signal.

Kind regards

Claudia

Re: Router is constantly restarting

MIAinternet — Mon, 05 Oct 2020 07:37:15 GMT

Hi Claudia,

Yes, I asked them and the janitor can grant access to the amplifier. Probably the best option is that the janitor also joins the pointment as you suggested, I can send you his contact, if needed. I also tried a new cable, as you suggested, but the problem pesists, so it seems that the problem is caused by the modem or the amplifier.

best regards

Re: Router is constantly restarting

Wallace — Tue, 06 Oct 2020 09:30:30 GMT

Hi,

did you do something to your connection? Since 01. 10. 20 the values are back to the norm.

Regards

Wallace

Re: Router is constantly restarting

MIAinternet — Tue, 06 Oct 2020 09:39:41 GMT

Hi Wallace,

Yes, we changed the coaxial cable as suggested by Claudia on the 29.09.20, but the problem with the router persits. It is still constantly restarting when we connect a new device, specially in the evenings. Is there anything esle we could try. Perhaps we just have to replace the router.

best regards

Re: Router is constantly restarting

Wallace — Wed, 07 Oct 2020 11:14:42 GMT

Hi,

I arranged the swap. As soon as you have connected the new router, please send us the defective one back.

Regards

Wallace