Thema "Betreff: Bridge Mode Unavailable In Customer Portal" in Archiv_Internet-Geräte

Bridge Mode Unavailable In Customer Portal

Oliver20 — Sun, 20 Sep 2020 09:28:58 GMT

Hello, sorry for English, my German still isn't up to speed.

My issue is with the settings section in the mycable area on the customer portal. The internet settings do not appear for me to be able to activate bridge mode for my Arris TG3442DE. Is it possible that a representative can activate this remotely for me? Thank you for the help!

-Oliver

Betreff: Bridge Mode Unavailable In Customer Portal

Gelöschter User — Sun, 20 Sep 2020 09:39:23 GMT

In which state you are living?

In BaWü, Hessen and NRW this is not available yet.

Betreff: Bridge Mode Unavailable In Customer Portal

Oliver20 — Sun, 20 Sep 2020 10:28:25 GMT

I live in Rhineland-Palatinate. I forgot to mention that I have seen it before, but now it has disappeared. Thank you

Betreff: Bridge Mode Unavailable In Customer Portal

reneromann — Sun, 20 Sep 2020 12:27:48 GMT

As a customer of Vodafone West, it is impossible to select the Bridge Mode.

Betreff: Bridge Mode Unavailable In Customer Portal

Oliver20 — Sun, 20 Sep 2020 12:32:45 GMT

That seems suspicious. All of the sudden it is no longer available? I had bridge mode activated since March of 2019, replaced my modem this month and now I cannot reactivate it. This doesn't make sense unless it is a recent policy change?

What makes it impossible?

Thank you,

Oliver

Betreff: Bridge Mode Unavailable In Customer Portal

Gelöschter User — Sun, 20 Sep 2020 13:12:22 GMT

@reneromann schrieb:
As a customer of Vodafone West, it is impossible to select the Bridge Mode.

Rheinland-Pfalz gehört nicht zu VF-West.

@Oliver20 Sorry, I come from VF-West and do not have any ideas to the rest of Vodafone.

I hope, other guys could help you.

Betreff: Bridge Mode Unavailable In Customer Portal

reneromann — Sun, 20 Sep 2020 13:12:56 GMT

The Bridge Mode has definitely not been available for the Vodafone Station for Customers of Vodafone West (ex UnityMedia).

The Bridge Mode for the Vodafone Station can only be activated in case you are customer of Vodafone KabelDeutschland - and there it is only available in case the "HomeSpot" option is NOT activated.

Betreff: Bridge Mode Unavailable In Customer Portal

reneromann — Sun, 20 Sep 2020 13:26:56 GMT

@Oliver20 schrieb:

[...] replaced my modem this month and now I cannot reactivate it.

When did you get the new Cable Router and which type is it?

Especially if the router is only connected for a few hours, then it might be that it has not got all the updates - it may take a few days to fetch all the updates and show up correctly.

And there is no Bridge Mode for FritzBox routers for Vodafone KabelDeutschland customers - in case you switched to a FritzBox.

One side note: If you bought your own device (and don't use a rental device anymore), then there is no option in the customer menu to select the Bridge Mode - as it's your own device then.

Betreff: Bridge Mode Unavailable In Customer Portal

Oliver20 — Sun, 20 Sep 2020 14:26:04 GMT

It is the modem listed in my initial post... arris TG3442DE.

It is the same exact modem model that I had before, and I had bridge mode set on that one prior to the swap. I am not a UnityMedia customer. I have KabelDeutschland.

Re: Bridge Mode Unavailable In Customer Portal

Martin59 — Wed, 23 Sep 2020 14:03:35 GMT

Hello Oliver20,

has your request been solved in the meantime?

If not, please send me a PN with your name, address, date of birth and customer number.

Afterwards, give me a short note here and we will take a look at it.

Best regards, Martin

Re: Bridge Mode Unavailable In Customer Portal

Oliver20 — Wed, 23 Sep 2020 15:50:57 GMT

Hello, I've private messages you. Thank you for the assistance.

Re: Bridge Mode Unavailable In Customer Portal

pRo-Marco — Fri, 25 Sep 2020 06:59:46 GMT

Hi Oliver20,

I activated the bridgemode for you. Please test it.

Kind regards

Marco

Re: Bridge Mode Unavailable In Customer Portal

Oliver20 — Fri, 25 Sep 2020 07:34:21 GMT

Everything is properly working. Thank you so much for the help!

Re: Bridge Mode Unavailable In Customer Portal

Martin59 — Sun, 27 Sep 2020 11:54:16 GMT

Hello Oliver20,

thank you for your feedback. If you mark a solution here, we will close the post.

Many greetings, Martin