Homeoffice without internet

amorajimena — Tue, 18 Aug 2020 12:02:07 GMT

Hello,

I urgently need to contact the service desk, and I need someone that speaks English.

A couple of months ago, I had trouble with my router, so I called the service. A girl who told me she spoke English, agreed to help with my problem and said she would send me the latest router.

She sent me a Giga TV Box.

I contacted again for Vodafone to send me the router. Then, they sent me the same Ruter I have.

So I sent both things back.

Big is my surprise when, not only I'm working from home with a Wifi that sometimes disconnects for no reason, BUT ALSO I'm being charged for a service I did NOT hire.

When I was sold the service, the guy. who I spoke to spoke perfect English. If I can be sold in English, I should be supported in that very same language.

I demand to speak to someone ASAP.

Betreff: Homeoffice without internet

RobertP — Tue, 18 Aug 2020 13:35:08 GMT

Hello,

so what is your problem exactly? unstable wifi with the current router?

What router model do you have? Does the problem also occur over a wired connection?

Kind regards Robert

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Homeoffice without internet

Betreff: Homeoffice without internet