Thema "Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE" in Archiv_Internet-Geräte

Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

Jaschar — Sun, 07 Jun 2020 12:13:50 GMT

Hallo, mein Deutsch ist nicht sehr gut, dann möchte ich auf Englisch schreiben. Sorry.

I have a DSL-Kabel 50 service with CH7466CE Wireless Voice Gateway modem - Firmware version 4.50.20.3.

My modem does not work when I use both Band Modes (2.4 GHz and 5 GHz), Therefore, WiFi goes completely down every ca. 10 minutes. so it doesn't work. but when I turn off Band Mode 2.4 GHz, everything goes well again.

I even get the Trace Route from Google.com, Local path and gateway. I can see clearly where the problem is. I phoned the vodafone several times on this subject, and even opened a ticket. but unfortunately nobody understands me. Actually this is very simple, the modem has to be changed, but unfortunately they do not do this.

I would like help from vodafone and other friends. please help me if possible.

Thank you very much indeed.

Best regards,

Jaschar

Re: Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

ERFD — Wed, 10 Jun 2020 08:02:30 GMT

Hello, Yashar,

you tried a factory reset and see if it works better when the wireless networks are disconnected. Have you tried separate SSIDs and changed the channels in 2.4 GHz?

Best regards Fred

Re: Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

Jaschar — Mon, 15 Jun 2020 19:18:08 GMT

Hi Fred,

I did the best, I reset the factory settings many times, and even separated SSID (2.4 GHz and 5 GHz) networks. But unfortunately it is not working properly. :((

By the way, why is Vodafone Support not responding? i don't understand her at all. :0

Best regards,

Yashar

Re: Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

Jaschar — Mon, 15 Jun 2020 19:22:34 GMT

Fred, I need to change my Modem, how can i do this? have you got an idea or solution?

Thank you very much indeed.

Regards,

Yashar

Re: Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

Moni_GK — Wed, 17 Jun 2020 07:47:19 GMT

Hello Yashar,

are then both networks affected? I can see what I can do. Please send me a PN with your customer data (name, address, customer number and date of birth).

Please contact me here again when you have sent me the data.

Kind regards

Moni

Re: Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

Jaschar — Fri, 10 Jul 2020 16:40:44 GMT

Hi Moni,

At first I would like to thank you for your answer. please accept my apology, that I answered you very late.

Yes, unfortunately both networks are affected.

You can find the information you want below.

Name : ***

Address : ***

Customer Number : ***

Date of Birth : 2***

Thank you again,

Best regards,

Yashar Amirabedin

Edit: personal data removed. Please do not post them publicly.

Re: Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

Moni_GK — Mon, 13 Jul 2020 07:06:15 GMT

Hello, Yashar,

please do not post any data publicly. Please send me the data by PM.

Best regards

Moni

Re: Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

Moni_GK — Tue, 14 Jul 2020 11:41:23 GMT

Hello, Yashar,

would a trade-in for the router be okay with you?

Best regards
Moni

Re: Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

Jaschar — Tue, 14 Jul 2020 14:57:38 GMT

Hello Moni,

So you want to take back my Modem and give it a new Modem?

Did I get right?

Best regards,

Yashar

Re: Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

Moni_GK — Wed, 15 Jul 2020 08:39:18 GMT

Hello Yashar,

not quite. I'll send the device out, and when it gets here, you send the old one back.

Greetings

Moni

Re: Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

Jaschar — Thu, 16 Jul 2020 22:19:12 GMT

Hi Moni,

Greetings to you from Twistringen, when do you think the new Modem will arrive?

Thank you very much indeed.

Best regards,

Yashar

Re: Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

Moni_GK — Fri, 17 Jul 2020 09:17:11 GMT

Hello Yashar,

I made the switch. The new router will be delivered by mail within the next few days.

As soon as it arrives, please send the old one back to us free of charge.

Best regards

Moni

Re: Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

Jaschar — Fri, 17 Jul 2020 11:31:41 GMT

Hi Moni,

How can I thank you? I would like to thank you for your support and help.

Vielen Dank für alles.

Kindly regards,

Yashar

Re: Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

ERFD — Tue, 21 Jul 2020 05:37:11 GMT

Hello, Yashar,

We're here for that. Have a good week.

Best regards Fred

Re: Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

Jaschar — Tue, 21 Jul 2020 16:55:57 GMT

Hi Moni,

Unfortunately, the new Router has not come to me so far.

What can I do? How long will I have to wait?

Best regards,

Yashar

Re: Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

ERFD — Wed, 22 Jul 2020 08:11:43 GMT

Hello, Yashar,

Apparently there was a mistake in processing the exchange. We'll trigger it again. Usually it takes 3 working days to send the item.

Best regards Fred