Thema "Re: Router keeps randomly restarting" in Archiv_Internet-Geräte

Router keeps randomly restarting

elhebert — Tue, 21 Apr 2020 10:26:43 GMT

Hi,

Since last month my router is randomly restarting. Sometimes it happens just once, but other times it can restart multiples in a row.

With the COVID situation I'm working from home, and having an unstable router is really annoying.

I would have made a phone appointment, but I don't speak German.

kind regards.

Edit: @elhebert Moved to the right board. Best regards Kurtler

Re: Router keeps randomly restarting

Martin59 — Wed, 22 Apr 2020 13:44:23 GMT

Hello, Elevator,

please send me a PN with your name, address, date of birth and customer number.

Afterwards please leave a return message here.

Best regards, Martin

Re: Router keeps randomly restarting

elhebert — Thu, 23 Apr 2020 06:35:31 GMT

Just sent you a message.

Re: Router keeps randomly restarting

Martin59 — Fri, 24 Apr 2020 20:04:20 GMT

Hello elhebert,

I got your message.

Can you send me another PN with your mobile phone number?

I would like to send you a technician who will measure and repair the connection on site.

Best regards, Martin

Re: Router keeps randomly restarting

elhebert — Tue, 28 Apr 2020 06:29:30 GMT

Hi @Martin59 did you receive my PN?

Any date and time on when to expect the technicians?

Re: Router keeps randomly restarting

Martin59 — Tue, 28 Apr 2020 06:36:04 GMT

Hi elhebert,

I received your PN.

Can you please send me a German telephone / mobile number?

Best regards, Martin

Re: Router keeps randomly restarting

elhebert — Tue, 28 Apr 2020 06:41:35 GMT

I don't have one, and I don't really speak German, so it wouldn't help anyway.

Can't you set an appointment for me?

Anytime time is good for me, with the current situation I am at home all the time.

Re: Router keeps randomly restarting

elhebert — Wed, 29 Apr 2020 06:47:58 GMT

@Martin59 Can you set an appointment for me?

This is getting increasingly urgent.

In the meantime, I'm facing new issues with my internet. Multiple times per day the WiFi settings seems to change. It refuses my WiFi password (even tho it is correct) and the only thing that solve the issue is to use am ethernet cable to connect to the router and save the WiFi settings (without changing anything) in my router admin panel.

Between this and the reboots, it gets hard to work efficiently, and I do need to work properly, especially these days with the current health crisis.

Re: Router keeps randomly restarting

Martin59 — Wed, 29 Apr 2020 09:27:07 GMT

Hi elhebert,

we can try it that way.

I have now sent an order to the technicians, they will appear on Saturday, 02.05.2020, in the time between 08:00 - 11:00 clock with you.

Please make sure that the technician can access the house system and the antenna socket.

Best regards, Martin

Re: Router keeps randomly restarting

elhebert — Mon, 04 May 2020 08:54:43 GMT

Dear @Martin59,

Thank you, the technician came and I don't have any issues so far!

However, the technicien came on Thursday afternoon, instead of Saturday. I wasn't expecting him at that time, and he arrived during an important meeting, which I had to cut short to allow him to work.

Also, the technician wasn't wearing a face mask. Which is un-professional of Vodafone during the current health crisis.

Re: Router keeps randomly restarting

Martin59 — Tue, 05 May 2020 14:06:31 GMT

Hi elhebert,

thank you very much for your feedback.

Even if the technician was there earlier than planned, it worked out fine.

That the technician did not wear any protection, I will gladly pass on to the appropriate colleagues, so that the technicians are pointed out again.

Best regards, Martin