Thema "Re: Cannot connect to mail server" in Archiv_Internet-Geräte

Cannot connect to mail server

akhilaavadhani — Tue, 27 Aug 2019 14:38:28 GMT

Hi,

I am trying to configure mozilla thunderbird email client. When I tried to connect to the email server. with the following settings

Incoming Outgoing

IMAP/POP SMTP

Port : 993 465

SSL/TLS SSL/TLS

I am not able to connect. If I try the same thing using my mobile internet, I am able to successfully connect. Which means there is something wrong in my modem settings or it is getting blocked at the ISP level. Can you please help

Thanks

Akhila

Re: Cannot connect to mail server

Moni_GK — Wed, 28 Aug 2019 07:50:50 GMT

Hello akhilaavadhani,

which mail server would you like to set up?

@vodafone.de

@kabelmail.de or

@Arcor.com

Best regards

Moni

Re: Cannot connect to mail server

akhilaavadhani — Wed, 28 Aug 2019 13:43:59 GMT

Hi Moni,

Thanks for the reply. I am trying to configure my company mail This is the server

mail.netzone.ch

Regards

Pani

Re: Cannot connect to mail server

Moni_GK — Thu, 29 Aug 2019 07:58:33 GMT

Hello akhilaavadhani,

you can please make a ping plotter in the direction of the server and send a screenshot. I want to see where it stops.

Best regards

Moni

Re: Cannot connect to mail server

akhilaavadhani — Thu, 29 Aug 2019 15:16:00 GMT

Hi Moin,

Ping is successfull. Please see the screenshot. Nothing wrong with reaching the server. I guess the problem is with the ports I am using for IMAP and SMTP.

Regards

Pani

Re: Cannot connect to mail server

Moni_GK — Fri, 30 Aug 2019 07:06:09 GMT

Hello akhilaavadhani,

you talked to the operator of the server about exactly what needs to be set.

I can't recognize a disturbance like this.

Dear greetings

Moni

Re: Cannot connect to mail server

akhilaavadhani — Fri, 30 Aug 2019 11:54:48 GMT

Hello,

As I said before, If I connect from my mobile (not wifi witu mobile data), I can connect successfully with the same port and other parameters.

I created a hotspot on my mobile and connected my laptop to the hotspot and tried. Again i was able to connect successfully.

Only when I connect to my wifi(broadband), I am not able to connect.

Regards

Pani

Re: Cannot connect to mail server

Moni_GK — Fri, 30 Aug 2019 13:01:55 GMT

Hello akhilaavadhani,

it is possible that the server has a problem with IPv6. Mobile radio usually still runs on IPv4.

Can you please check this out?

Best regards

Moni

Re: Cannot connect to mail server

akhilaavadhani — Fri, 30 Aug 2019 14:12:02 GMT

Hello Moni,
yes I will check that. In the mean time, can i force my router to use ipv4? Just to check

Regards

Pani

Re: Cannot connect to mail server

Claudia — Mon, 02 Sep 2019 06:52:34 GMT

Hello akhilaavadhani,

if you have a cable router you may enable the bridge mode in the customer portal to get an IPv4 address.

Kind regards,

Claudia

Re: Cannot connect to mail server

akhilaavadhani — Mon, 02 Sep 2019 12:13:08 GMT

Hello Claudia, Moni

Thanks for the reply. yes I have cable router. I am not sure how to enable bridge mode. Can you please suggest.

Meanwhile Ipv6 Firewall Protection was Enabled. I disabled it, and now I am able to connect. Will there be any issue if I disable this?

Thanks

Akhila

Re: Cannot connect to mail server

Claudia — Tue, 03 Sep 2019 07:35:52 GMT

Hello akhilaavadhani,

disabling a firewall always means a loss of protection, so you should get an own firewall or activate the firewall in your devices. You should find the bridge mode in the part "Einstellungen" -> "Interneteinstellungen" in the customer portal. You might need to cancel the Homespot option first, which takes seven days. While in bridge mode the router only works as a modem, so the firewall is disabled as well.

Kind regards,

Claudia