Thema "Re: A lot of problems with TG3442DE" in Archiv_Internet-Geräte

A lot of problems with TG3442DE

RafaelSmith — Tue, 25 Jun 2019 19:46:58 GMT

Hey!

I have this router like 2 months and every day the router disconnected and turn off minimum once.

Not possible to connect smart home via “Smart Live” even when I cancel the 5GHz.

Also I should get 1000mb, but I get less then 100mb in good case.

help me please 🙂

Re: A lot of problems with TG3442DE

Manu — Wed, 26 Jun 2019 06:55:05 GMT

Hi RafaelSmith,

have you ever reached a better speed than 100 MBit/s?

Does it only happen at certain times of the day that the speed becomes slow?

Please send me your name, address, date of birth and customer number in a private message and I will check the connection.

Best Regards, Manu

Re: A lot of problems with TG3442DE

Manu — Tue, 02 Jul 2019 10:55:58 GMT

Hello RafaelSmith,

Thank you for the message.

I see the abortions, but they happen more often than you probably notice. Because sometimes the connection breaks off even though the router does not go offline.

Are all cables properly plugged in?

It doesn't seem to be a general problem, as other routers in the house have been online for weeks.

Many greetings, Manu

Re: A lot of problems with TG3442DE

RafaelSmith — Wed, 03 Jul 2019 07:29:26 GMT

Hi, thanks for your reply.
Yes the cables plugged in properly.
And as you can see in my post, I have a problem to connect device with only 2.4.

Re: A lot of problems with TG3442DE

Claudia — Thu, 04 Jul 2019 09:02:09 GMT

Hello RafaelSmith,

maybe the router is defective, we may try and replace it. If you agree I'll arrange everything.

Kind regards,

Claudia

Re: A lot of problems with TG3442DE

RafaelSmith — Thu, 04 Jul 2019 09:06:13 GMT

Hi Claudia,

Yes please I will be happy 🙂

Re: A lot of problems with TG3442DE

Claudia — Fri, 05 Jul 2019 13:54:30 GMT

Hello RafaelSmith,

you should receive the device next week :). Please give us a feedback if the problems are solved then.

Kind regards

Claudia

Re: A lot of problems with TG3442DE

RafaelSmith — Mon, 15 Jul 2019 18:49:17 GMT

Hey!
So I got the router on Thursday, I couldn't connect my smart home, I borrow from Friend AP and I tried to connect the smart home to the AP and it's work(but not to the router).
And the disconnection continues, I came home and everything was disconnected, I had to connect again everything (and it's nightmare), and the last one hour the router turn off again twice, I changed not only the router I got I changed also the cables.
I really don't know what to do with that....

Re: A lot of problems with TG3442DE

pRo-Marco — Wed, 17 Jul 2019 11:16:15 GMT

Hi RafaelSmith,

there are no problems with the signal, but the router often disconnects. So maybe your smart home doesn't fit to the modem The solution could beto use an AP, as the one from your friend.

Kind regards

Marco

Re: A lot of problems with TG3442DE

RafaelSmith — Wed, 17 Jul 2019 11:24:53 GMT

I can live with the AP,

But not with the disconnects...

Re: A lot of problems with TG3442DE

Moni_GK — Fri, 19 Jul 2019 12:23:02 GMT

Hello, Rafael Smith,

have you tried changing the WLAN channels on the router? Do only the Smarthome devices have the problem or all devices?

Best regards

Moni

Re: A lot of problems with TG3442DE

RafaelSmith — Fri, 19 Jul 2019 13:01:11 GMT

The problem not channels because the router turned off, I attached picture this is how the router looks like after turning off.

Re: A lot of problems with TG3442DE

Claudia — Sun, 21 Jul 2019 08:15:39 GMT

Hello RafaelSmith,

how often does the router restart by itself? Which cables did you replace, power and coaxial as well? Do you have another multimedia socket where you can test if the reboots persist?

Kind regards,

Claudia

Re: A lot of problems with TG3442DE

RafaelSmith — Mon, 22 Jul 2019 07:12:44 GMT

Sometimes it's few times at day sometimes at week.

No I didn't replaced the coaxial cable.

And I have only one multimedia socket at home.

Re: A lot of problems with TG3442DE

Claudia — Tue, 23 Jul 2019 06:23:01 GMT

Hello RafaelSmith,

I would suggest that you replace the coaxial cable first. If that doesn't help we may check further measures.

Kind regards,

Claudia

Re: A lot of problems with TG3442DE

RafaelSmith — Tue, 23 Jul 2019 06:27:57 GMT

Where can I get one?

Re: A lot of problems with TG3442DE

Claudia — Tue, 23 Jul 2019 12:01:06 GMT

Hello RafaelSmith,

you should find such a cable in your nearest electronics market.

Kind regards

Claudia