Without any intimation amount deducted from the account for Easy box

DSL29 — Fri, 02 Oct 2020 13:22:49 GMT

As I am changing my address, I requested for Termination and my Vodafone DSL contract get Ended in Jul 2020. In Oct invoice, It has found that Vodafone charged me 68EUR for Easy box router. I was clearly no idea why they charged now and eve without any intimation.

Can you please help out why vodafone charged this amount even after contract end.

customer number xxxxxxxx

Thanks in advance

EDIT: Accountnumber edited. Boris

Re: Without any intimation amount deducted from the account for Easy box

DanyG — Mon, 05 Oct 2020 09:28:18 GMT

Hi DSL29,

in the confirmation of your termination we asked you to send us back the rental router after your contract ended. There was also a return receipt in our email. If we don't get back the rental device, it will be charged.

So now, the router is yours.

BR,

Dany

Thema "Re: Without any intimation amount deducted from the account for Easy box" in Archiv_Festnetz-und-LTE-Geräte

Without any intimation amount deducted from the account for Easy box

Re: Without any intimation amount deducted from the account for Easy box