Thema "Re: 2 Months not able to use my Internet" in Archiv_Community

2 Months not able to use my Internet

mohammadshrahi — Tue, 05 Oct 2021 08:43:54 GMT

Hello,

I got my Vodafone router for more than 2 month's , and I'm waiting since that day for the techinical guy to come my place and connect my place with the cable, but no body answering my calls, i've waited for somebody to pick up my calls for mor then half an hour sometimes.

Finally i decide to cancel my contract and i did sent an email with my information to Vodafone to cancel my contract but they replay that my cancellation is not effective!!!!!!!
Can any body help please?!!!

Re: 2 Months not able to use my Internet

Grit — Tue, 05 Oct 2021 10:45:06 GMT

Hello mohammadshrahi,

did you hire a technician? Because normally cable is self-installation and a technician is not commissioned. Have you connected the router and it doesn’t work or how should we imagine it? What state are you from?

Regards

Grit

Re: 2 Months not able to use my Internet

mohammadshrahi — Tue, 05 Oct 2021 11:29:32 GMT

Hello,

Thanks for responding, I can't hire anybody, becuase there is a company responsable for maintaining this cable which is vodafone cable company, I called them as the Customer support advise me they came to my place and they said i need one more appointment to fix the problem, and i didn't hear from them since that date, calling, sending emails, visiting vodafone shops in Munich no body answering. Please help me to cancel this contract.

Re: 2 Months not able to use my Internet

Lars — Wed, 06 Oct 2021 16:42:56 GMT

Hi mohammadshrahi,

one answer is still missing, from which German state do you come?

Best regards

Lars

Re: 2 Months not able to use my Internet

mohammadshrahi — Thu, 07 Oct 2021 14:26:16 GMT

I live in Munich

Re: 2 Months not able to use my Internet

Lars — Thu, 07 Oct 2021 16:03:31 GMT

Hi,

Okay, I’ll take a look.

Please send me your customer number, name, date of birth and address by private message. Just write here in the thread if you have sent the PM.

Best regards

Lars

Re: 2 Months not able to use my Internet

Nancy — Wed, 13 Oct 2021 06:55:21 GMT

Hello mohammadshrahi,

thank you for your message. I'm still missing a few details from you. Please send me your full name and address by PN.

After that, please get back to me here in this post.

Best regards

Nancy

Re: 2 Months not able to use my Internet

mohammadshrahi — Tue, 19 Oct 2021 14:54:33 GMT

All Details sent to you in private message.

Re: 2 Months not able to use my Internet

Stephan — Wed, 20 Oct 2021 16:16:48 GMT

Hi mohammadshrahi,

thanks for your pm.

The last comment in the installation order says that you canceled the order because it was all taking too long for you. That's why nothing more happened here.

Do you want to have the connection installed or not?

Regards

Stephan