Extra Charges and Termination of Contract

Pranay220 — Tue, 31 Aug 2021 16:29:27 GMT

Hello,

I just noticed that I have been charged over 50 Euros for several months now. Can you help me in understanding the breakdown for my plan? the first 3 months were fine with 29.99 charge but after that the charge was increased. What was the reason. I just signed up for 29.99 Euro plan for internet only. Can you help me understand this. Please see attached email from the sign up.

Another question I had was that, I'll be moving out of Germany in March 2022. How can I terminate the contract then and how much well in advance do I need to put in the request. I have heard some horror stories on internet as of how people were forced to pay even when they were not using the internet, so I wanted to get a good head start on this conversation 7 months before my move. I hope you can guide me here as well.

Thanks for your time, looking forward to hearing back from you.

Regards,
Pranay

Edit: @Pranay220 Attachment removed

Re: Extra Charges and Termination of Contract

Thomas — Tue, 31 Aug 2021 16:32:56 GMT

Hi Pranay220,

we can't make any statements about the contract until we look at it. If you move and we can no longer provide, there is a notice period of 3 months. The period begins with the day on which you have informed us about the move.

Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

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Extra Charges and Termination of Contract

Re: Extra Charges and Termination of Contract