Thema "Cancellation of Vodafone contract and no support for international customers!" in Archiv_Community

Cancellation of Vodafone contract and no support for international customers!

abhishekthakur — Tue, 02 Oct 2018 11:11:16 GMT

I contacted vodafone customer service a few times in June and after a few tries a customer services guy who spoke English answered. since I moved to a different country (still in europe) over a year ago, I wanted to cancel my contract. I was told that I will be paying only upto August and after that my contract gets cancelled. However, it seems vodafone is still charging me. Was I lied to?

I contacted customer service again and it seems now they just refuse to talk in English. Is Vodafone DE only providing their service to German speaking customers? It doesnt say so when we sign the contract.! Also, being a vodafone user for 4-5 years in Germany I am hugely disappointed by how you treat non-German speakers who need help with your services.

Vodafone also refuses to reply to emails sent to contact@vodafone.de .

Is it not at all possible to get in touch with an English speaking customer representative at vodafone de?

Betreff: Cancellation of Vodafone contract and no support for international customers!

MasterScorpion — Tue, 02 Oct 2018 13:05:43 GMT

Cable or DSL ?

Did u use the relocation service ?

Provided any proof of relocation ?

Re: Cancellation of Vodafone contract and no support for international customers!

Boris — Wed, 03 Oct 2018 10:04:32 GMT

Hello @abhishekthakur,

sorry for all the inconviniences but if I am not totally wrong we are already in touch via Twitter.

Please choose one channel.

And we are not serving only german customer. We do support every customer but not everyone of our collegues is able to support difficult questions. But we di all our best to give the best support we can.

regards,

Boris

Re: Cancellation of Vodafone contract and no support for international customers!

Firebird2099 — Sat, 06 Oct 2018 14:00:57 GMT

is your Problem still present?