Friendly suggestion to Vodafone about overselling practices

Wurtz — Sun, 01 Jul 2018 21:42:32 GMT

https://en.wikipedia.org/wiki/Overselling
"Overselling or overbooking is sale of a volatile good or service in excess of actual supply. Overselling is a common practice in the travel and hospitality sectors, in which it is expected that some people will cancel."

I've been inspired by this thread https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Very-Slow-Internet-Connection-English/td-p/1354266/page/1, similar threads, and personal experience with Vodafone.

In one post one of your colleagues wrote:

"the reason for your slow bandwidth is the said capacity overload, which often already occurs before noon. Unfortunately, all we can do from the technical side is wait"

My suggestion:

Dear Vodafone, how about being a bit less greedy and not sell the service as massively as possible, far beyond capacity of your infrastracture?

Imagine this analogical situation: you buy a FlixBus ticket, you wait for the bus as the crowd gathers, the bus finally comes but you cannot get in, in return you hear "sorry - we sold more tickets than we have seats, all you can do is wait". But obviously it never happened, because FlixBus is a serious company (unlike Vodafone). In fact when I had once unpleasant situation with them (3h delay) I ended up with 150% refund of the ticket.

With Vodafone, if I would get a refund for every day when my Internet goes down it would probably cover all costs I'm already spending on a useless service.

@Wurtz

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Friendly suggestion to Vodafone about overselling practices