Thema "Re: No response to Moving Serivce request" in Archiv_Andere-VF-Services

No response to Moving Serivce request

Routernotdelive — Wed, 28 Apr 2021 17:33:23 GMT

Dear Vodfone,

i requested for moving service online (using https://kabel.vodafone.de/meinkabel ) more than two weeks ago. But I did not get any response or feedback. I will be moving this month end (04/30/2021) and i need an immediate response. Could you please help on priority

Many thanks,

Gyan.

Re: No response to Moving Serivce request

Grit — Thu, 29 Apr 2021 13:17:36 GMT

Hello

please report the move to the relocation service. You cannot change the address in the customer portal and we cannot accept the move here.

Viele Grüße

Grit

Re: No response to Moving Serivce request

Routernotdelive — Thu, 29 Apr 2021 14:00:02 GMT

I did riase a request with relocation-serivce only. Thai is what i meant. But i did not recieved any response yet.

Re: No response to Moving Serivce request

Routernotdelive — Fri, 30 Apr 2021 14:51:39 GMT

I did not except such a poor service from Vodfone. regerttin using it..

Re: No response to Moving Serivce request

Tina — Fri, 30 Apr 2021 15:22:07 GMT

Hello Routernotdelive,

in which state do you live?

Best regards

Tina

Re: No response to Moving Serivce request

Routernotdelive — Fri, 30 Apr 2021 15:23:41 GMT

I live in Berlin

Re: No response to Moving Serivce request

Thomas — Mon, 03 May 2021 06:02:43 GMT

Hi Routernotdelive,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: No response to Moving Serivce request

Routernotdelive — Mon, 03 May 2021 06:20:25 GMT

I send required detial over private message . Many thanks!

Re: No response to Moving Serivce request

Thomas — Mon, 03 May 2021 08:54:30 GMT

Hi Routernotdelive,

the move has been processed and you will receive an email confirmation.

Regards

Thomas

Re: No response to Moving Serivce request

Routernotdelive — Tue, 11 May 2021 06:46:58 GMT

Dear Thomas,

Thank you so much for processing my request.

I recieved termination of my contract with three month notice(Which appear perfectly fine). My contract will end on 1st August 20201.

But then , my internet connection is immediatly disabled . I assume, becuase a new tenenant move to my appartment and now his vodfone contract is active.

i just want to understand, if my service is fully deactivated already , why i am being charged for next three month.

If you could possibly help me with that . It feels like for one serivce , two peoples are parallely charged.

Many thanks in advance!.

Re: No response to Moving Serivce request

Thomas — Tue, 11 May 2021 12:11:17 GMT

Hi Routernotdelive,

we cannot supply at your new address and therefore the contract will be terminated with a notice period of 3 months. Theoretically, you can use the contract until then. This has nothing to do with the new tenant. The tariff is linked to the hardware.

Regards

Thomas