Thema "Re: Unable to use hotspot after redeeming coupon." in Archiv_Andere-VF-Services

Unable to use hotspot after redeeming coupon.

sk14 — Fri, 08 Jan 2021 15:28:21 GMT

Sorry, I don't speak german yet. I am unable to use hotline since I cannot understand the automatic voice menu - so posting the question here.

I purchased a weekly ticket for vodafone hotspot and it worked - but very slowly, so I restarted my laptop. But after restarting, I am unable to browse the internet - the hotspot keeps taking me to the purchase ticket/login page. How can I continue using the weekly ticket which I redeemed on that laptop?

Re: Unable to use hotspot after redeeming coupon.

Moni_GK — Mon, 11 Jan 2021 11:11:50 GMT

Hello sk14,

but the week had not yet expired? Does only the one hotspot not work or generally all?

Greetings Moni

Re: Unable to use hotspot after redeeming coupon.

sk14 — Tue, 12 Jan 2021 22:36:51 GMT

No the ticket had not expired - it was my first day on a weekly ticket.

The hotspot signal is weak - but it works - I have another laptop where it works fine from the same place, with a seperate hotspot ticket.

Re: Unable to use hotspot after redeeming coupon.

Moni_GK — Thu, 14 Jan 2021 09:24:40 GMT

Hello sk14,

so it works with another computer? Do you generally have problems with the device in the WLAN? It's possible that the transmission power is not sufficient.

Regards Moni