Cancelling hotspot

ABCann — Fri, 09 Oct 2020 13:03:19 GMT

I bought a weekly ticket for a Vodafone hotspot at my home yesterday. I decided (like an idiot) to not create an account, thinking that I will get a transaction number that I can use for reference. I did not get one! Despite the money being deducted from my credit card!

I used the internet for a maximum of 10 minutes before I lost connection. I have been unable to connect to the internet. The helpline number is in German and I cannot get any help in English. I lost my money for nothing and now comes the bad news - I see on the hotspot page that the the ticket renews automatically. Without a transaction number, I have no way of tracing the payment except the credit card number that I used and no way of canceling this recurring payment. Please help me reach customer care and cancel this connection I am unable to use!

Edit: @ABCann Moved in the correct board. Best regards Kurtler

Re: Cancelling hotspot

Lars — Fri, 09 Oct 2020 14:51:15 GMT

Hi ABCann,

unfortunately we can't help you with the Hotspot-Tickets. This will be handled by a partner. Here you can find the contact details.

Best regards

Lars

Thema "Cancelling hotspot" in Archiv_Andere-VF-Services

Cancelling hotspot

Re: Cancelling hotspot