Thema "Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket" in Archiv_Andere-VF-Services

Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

Raj_Esh — Mon, 24 Aug 2020 16:39:46 GMT

I trusted Vodafone homespot and took 2 monthly homespot tickets for my home office. My trust towards vodafone did not go very well. It just worked for 1 week and then i could not even see the wifi name under wifi connections.

I have cancelled the tickets and dropped an email to support but no proper response.

My request is: I don’t want the payment to be deducted for next month.

Anyone who can help?

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

Wallace — Tue, 25 Aug 2020 10:02:57 GMT

Hi,

can you please give me the Hotspot ID? Then I will check why it is no longer available.

You have to clarify the contract with the Hotspot Ticket colleagues.

Phone: 0631 352 24 93 Available daily 8 - 22 o'clock

e-mail: wlan-shop@kundenservice.vodafone.com

Regards

Wallace

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

Raj_Esh — Tue, 01 Sep 2020 18:51:17 GMT

Hello Wallace,

Thank you for response.

On your points to check .:

can you please give me the Hotspot ID? Then I will check why it is no longer available.

Vodafone Homespot and Vodafone Hotspot

You have to clarify the contract with the Hotspot Ticket colleagues. I have purchesed 2 months tickets[Valid till mid of October-2020] (Attached screenshot the response which I received from the email which you have provided)

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

ERFD — Thu, 03 Sep 2020 06:58:39 GMT

Hello Raj_Esh,

the Hotspot-ID is the hardware assignment of the spot. This has nothing to do with the contract. We want to see why the spot is no longer available or is it a login problem?

Best regards Fred

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

Raj_Esh — Thu, 03 Sep 2020 08:38:14 GMT

Hello @ERFD ,

Can you be more technical? are you talking about MAC address of the devices from which i took the monthly tickets?

We want to see why the spot is no longer available or is it a login problem?

If you read my post subject carefully you get the answer.

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

ERFD — Mon, 07 Sep 2020 10:27:22 GMT

Hello Raj_Esh,

is the spot no longer there? Then it is not a login problem. Without the ID of the spot, which you can also find in the app, we can't check anything.

Best regards Fred ^flk

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

Raj_Esh — Mon, 07 Sep 2020 10:39:52 GMT

Hello @ERFD

Is the spot no longer there? Then it is not a login problem. -

Did i Mention that i have issue with login in my post? I have mentioned it is with the hotspot is not visible in wifi connections in any of devices. It could be issue with hotspot devices which a technical guys should know. Wondering why there is no proactive monitoring on when hotspot is not working.

Without the ID of the spot - AGAIN, PLEASE BE MORE TECHNICAL. Is it MAC ID or the WIFI name?

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

Wallace — Wed, 09 Sep 2020 08:06:48 GMT

Hi,

ERFD has already written you that you can find the ID in the Hotspot Finder App. Alternatively you can find the ID on this page.

Regards

Wallace

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

Raj_Esh — Mon, 14 Sep 2020 13:31:57 GMT

Hell @ERFD @Wallace ,

I DONT KNOW IF YOU UNDERSTOOD MY CONCERN.

When I'm unable to connect to Vodafone homespot how can I get the ID?

Dont you guys know if any Vodafone Homespot is down or not working?

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

Raj_Esh — Wed, 16 Sep 2020 15:41:39 GMT

Hello @Wallace @ERFD

SHared you the details of ID's. Did you get a change to look?

vodafone homespot help

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

Raj_Esh — Thu, 17 Sep 2020 12:31:53 GMT

Any update @Wallace @ERFD ?

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

Tobias — Mon, 21 Sep 2020 05:47:21 GMT

Hey,

you dont have to connected to the spot to read the ID, so check it again please, otherwise we cant help that much 😞

Regards

Tobias

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

Raj_Esh — Mon, 21 Sep 2020 08:08:21 GMT

Hi @Tobias ,

Please find below ID's. Not sure to which i'm connecting. But can you please help me to check? Now can you help?

WLAN name: Vodafone Hotspot
Hotspot ID: HH-2-1019655

WLAN name: Vodafone Hotspot
Hotspot ID: HH-2-3190665

WLAN name: Vodafone Hotspot
Hotspot ID: HH-2-4028763

WLAN name: Vodafone Hotspot
Hotspot ID: HH-2-5913806

WLAN name: Vodafone Hotspot
Hotspot ID: HH-2-6160075

Thanks,

Rajesh

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

Claudia — Wed, 23 Sep 2020 18:41:15 GMT

Hello Raj_Esh,

so you are unable to connect to any of these hotspots? Have you tried to use a different hotspots in the city? Nearly all of the homespots you sent the IDs from should be visible.

Kind regards

Claudia

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

Raj_Esh — Wed, 23 Sep 2020 20:03:15 GMT

Hello @Claudia ,

I tried to check other hotspots in city center and its working. All the ID's which i have sent here is not showing up in any devices. Possible to reset the ID's?

Thanks,

Rajesh

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

pRo-Marco — Fri, 25 Sep 2020 08:25:57 GMT

Hi Raj_Esh,

no, this is not possible. I think the spots are too far away from your position. All are working as they should. They are private modems.

Kind regards

Marco

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

Raj_Esh — Fri, 25 Sep 2020 11:23:20 GMT

Hello @pRo-Marco

My basic/simple question: if you say those are far.. How come those were connected when buying the ticket? and it was working for a week?

Re: Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

Martin59 — Mon, 28 Sep 2020 06:57:11 GMT

Hi Raj_Esh,

the spots are nothing else than a W-LAN signal. Changes in the environment of the router can therefore cause the interference, even if it worked well before.

Best regards, Martin