Thema "Re: Hotspot - Contract cancellation" in Archiv_Andere-VF-Services

Hotspot - Contract cancellation

thomasshijia — Mon, 31 Aug 2020 15:56:26 GMT

Hello,

I've been suscribed to WLAN-Hotspot-Flat in June 2020, and would like to cancel my contract. Unfortunately the process is absolutely not clear especially as I don't know perfectly German.

I decided to block the payments as a matter of simplification but would like to cancel it contractually because I have received some letters from you.

Please note that the hotspot service was not functional since the day I subscribed, and that I am currently not living in Germany anymore.

My contract number is ***-0002

Best regards,

Thomas

Edit: Kundennummer entfernt.

Re: Hotspot - Contract cancellation

Tina — Tue, 01 Sep 2020 12:38:16 GMT

Hello thomasshijia,

welcome to our community. Nice to see you.

It is not a good idea to simply stop payments. I take care of the cancellation. Send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Re: Hotspot - Contract cancellation

thomasshijia — Wed, 09 Sep 2020 17:45:11 GMT

Hello Tina,

Thank you for the reply, and sorry for the delay.

I just sent you back a private message.

Kind regards,

Thomas

Re: Hotspot - Contract cancellation

Nancy — Fri, 11 Sep 2020 08:34:03 GMT

Hello thomasshijia,

your contract has been cancelled in the meantime because no payments have been received from you. The right way would have been to cancel your contract normally and pay your monthly fees.

Best regards
Nancy