Thema "Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi" in Archiv_Andere-VF-Services

Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbidden

SaurabhShukla — Sat, 10 Aug 2019 15:05:09 GMT

Hello,
I have taken vodafone connection newly. Following seems to be technical problem.
1 - You promised speed of 1 GBPS, but speed is very very low - 40-50 mbps.
2 - Why watsapp calling is forbidden - Watsapp calling is disconnected again again while talking.
3 - Even after full Wifi signal, some times internet doesnt run - Why?? frequency of this type of incidents has increased.
4 - Why VPN of my company is not connecting???

5 - Why have you provided customer care mail id and number? When i mailed you, you say to create new blog in vodafone community? Do you think customer has lot of time?

Please address this issue and give me what you have promised. Saurabh

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

Jens — Mon, 12 Aug 2019 16:49:25 GMT

Hello Saurabh,

welcome to our community.

How did you test the speed of your connection? Is it with wifi or ethernet?
What cablerouter did you use from us?

If you want to call over whatsapp, what signal quality have your phone?

Have your company a opportunity to connect with IPv6?

And our service is normaly in german. But you can write here in English. 😉

Regards

Jens

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

SaurabhShukla — Thu, 15 Aug 2019 16:59:17 GMT

I already replied to your questions.

Why are you not posting my message?

Best Regards,

Saurabh

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

SaurabhShukla — Thu, 15 Aug 2019 17:22:47 GMT

Hi Jens,
Thanks for welcoming me in your community, but would have been happy if you provide me solution instead of your welcome.
With your scripted replies, i feel that my problem resolution will take years to resolve. But anyways, lets see how soon you are able to resolve my problems. Below are your answers.

How did you test the speed of your connection? Is it with wifi or ethernet?
Saurabh- I have tested your speed by speedtest.net. Attached is the result. This speed is of my laptop which is connected by wifi to your router.Attached is the speed test of now which is 80mbps.
Its very low speed and you have promised 1gbps. Its very annoying if youtube videos start buffering. This is unacceptable. Please send some technician and show me how much speed you measure.

What cablerouter did you use from us?
Saurabh - You should have this information. Model seems like this
https://kabel.vodafone.de/static/media/Arris_VodafoneStation_TG344DE.pdf

If you want to call whatsapp, what signal quality do you have?
Saurabh - Its full signals, but call gets dropped again and again saying that your subscriber doesnt allow watsapp calls.

Have your company an opportunity to connect with IPv6?
Saurabh - Yes!

One more point - Many times internet connection breaks for few seconds to few minutes even you have full signals, which means its not able to load normal webpage.

Best Regards,
Saurabh - AN IRRITATED CUSTOMER WITH YOUR CONNECTION AND WITH YOUR CUSTOMER SERVICE

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

Jens — Fri, 16 Aug 2019 16:54:12 GMT

Hello SaurabhShukla,

please make a speedtest with a ethernet connection and not with wifi.

Sent me also a pm with your personal data.

After this, i can check your connetion.

Regards

Jens

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

Wallace — Tue, 20 Aug 2019 18:31:42 GMT

Hi SaurabhShukla,

I checked your line and found no interference. All values are within tolerance and the load is low.

I have performed a reset with the router. Please see if it works better now.

Regards

Wallace

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

SaurabhShukla — Wed, 21 Aug 2019 08:05:45 GMT

Hi Wallace,

Thanks for inspection, but if everything is fine from your side then why i am getting problems?

Few questions:

1 - Is variation speed from 512 mbps to 170 mbps normal? This leads to buffering of videos. Do you think this performance is normal?

2 - You promised speed of 1gbps and i am maximum getting half of it. Is this normal?

3 - Frequent internet disruptions are normal?

Do i have to live with these problems?

Best Regards,

Saurabh

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

Jens — Thu, 22 Aug 2019 08:38:44 GMT

Hello Saurabh,

did you test the speed with a ethernet connection? With wifi it is lower and an interruption is also possible.

Regards

Jens

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

SaurabhShukla — Thu, 22 Aug 2019 16:25:00 GMT

Jens,

I understand you are handling multiple customers and engaging them by giving the same scripted replies.

But - Please read the histroy trails also 🙂

I already 2-3 tests with Etherenet and send the pics to you, before Wallece inspected the line.

Did you already see it?

And now you are again saying to check with Ethernet.

Think about my situation if i am getting this speed with Ethernet then how bad it is with Wifi.

I dont want to prolong this game of question and answer, just answer my questions and we finish off.

Reposting the questions so that you dont again reply the scripted answers:

1 - Is variation speed from 512 mbps to 170 mbps normal? This leads to buffering of videos. Do you think this performance is normal?

2 - You promised speed of 1gbps and i am maximum getting half of it. Is this normal?

3 - Frequent internet disruptions are normal?

Best Regards,

Saurabh

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

Manu — Sat, 24 Aug 2019 17:53:14 GMT

Hi SaurabhShukla,

We only ask these questions in order to somehow find a solution. How else could we do that?

Furthermore, everything is fine at your connection. No signal interference, permanently online since Wallace did the reset.

And to your questions:

Fluctuations in the speed itself are normal, but should not be so serious.

No, it is not normal for you to receive less than 500 MBit/s, so we try to find out the cause.

Interruptions of the connection are of course not normal, but as I said, your router has been online for three days.

I also have questions to get closer to the solution:

When did you notice the last interruption? Please note the times, then we can compare this with the line data and hopefully find something out.

Which LAN port is a device connected to? Which network card does the connected device have? Is it even Gigabit capable?

Best Regards, Manu

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

SaurabhShukla — Thu, 05 Sep 2019 19:37:01 GMT

Hi Manu,

Thanks for good and sensible reply.

I really appreciate the questions and love to answer them. I didnt reply to your post because i thought that connection quality has got improved. But i was wrong.

Note the date and time which you wanted : 4/09 , connections were not there between 7.30 - 8.00 PM. Many times i tried but none of website was able to load. Please dont ask me how did i check --> I checked with wifi, ethernet, mobile, laptop, tried restarting your router - but nothing helped.

Please check online and if you say everthing was fine from your side - i will be really happy to throw your router outside my window.

And answers to your comments:

Fluctuations in the speed itself are normal, but should not be so serious.

No, it is not normal for you to receive less than 500 MBit/s, so we try to find out the cause.

I forwarded you the snapshots with ethernet and it shows speed variations from 500 to 180 mbps. Was it reflected in your data? If you are able to monitor the data, then i would like to have a look on it. If customer is able to show the fluctuations with ethernet, then atleast you should take it seriously.

Interruptions of the connection are of course not normal, but as I said, your router has been online for three days.

If you are able to monitor the interruptions, then please recheck it. and comeback to me.

Which LAN port is a device connected to? Which network card does the connected device have? Is it even Gigabit capable?

What do you mean by which LAN Port? Your router has 4 similar ports, i connected to one of them.

Network card is quite capable of gigabyte, but atleast give me good speed in mpbs? Would be very happy if your technician comes here and show me the speed here. If i am getting stable speed of more than half of what you promised, wont complain then.

Would request you to reply. Don't want some scripted replies just to do formality.

BR, Saurabh

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

pRo-Marco — Mon, 09 Sep 2019 13:02:22 GMT

Hi SaurabhShukla,

we send a technician to check the connection at your place. He will call you to arrange an appointment.

Kind regards

Marco

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

SaurabhShukla — Tue, 03 Dec 2019 14:15:05 GMT

Hi,

Last time your technician came for inspection.

He acknowledged the speed problem and told that they have to change the cabel as its quite old one.

Check the logs in my last ticket. He said he will mention report there.

Please arrange another visit wherin he change the cabel and correct the speed problem.

BR, Saurabh

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

Tobias — Tue, 03 Dec 2019 20:30:57 GMT

Hey,

it was noted in the order that several new cables are to be laid here, but we need the permission of the owner to do so. have you already spoken to him? if so, what did he say?

Regards

Tobias

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

SaurabhShukla — Fri, 13 Dec 2019 16:04:24 GMT

Yes, He is okay until you change cable free of cost. He would like to be there when cable is getting changed. So appointment should be taken with him and me both.

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

Wallace — Mon, 16 Dec 2019 13:06:48 GMT

Hi,

The technician will contact you soon to make an appointment.

Regards

Wallace

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

SaurabhShukla — Fri, 20 Dec 2019 08:50:56 GMT

Hi, I got a call from kabel technician and given the number of landlord to take an appointment with him.

Yesterday, Owner told me that he got a call from vodafone and he denied the request to change the cable.

Stating no reason for his u-turn, he said he is not willing to change the kabel now.

Please instruct accordingly to your technician not to come.

Best Regards,

Saurabh

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

ERFD — Mon, 23 Dec 2019 07:21:10 GMT

Hello SaurabhShukla,

which means we have to cancel the order because your landlord refuses? Or do you want to talk about it again?

Best regards Fred

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

SaurabhShukla — Mon, 23 Dec 2019 14:17:03 GMT

Hi,

Please cancel the order to replace the cable.

I already tried requesting him but of no use.

Last option will be to change the house because this speed is not sufficient for me.

Best Regards,

Saurabh

Re: Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbi

ERFD — Tue, 24 Dec 2019 07:41:30 GMT

Hello SaurabhShukla,

there is no current order to lay the cable, because there was no permission from the owner so far.

Merry Christmas to you and your family.

Best regards Fred