Thema "Re: Cancelled Vodafone cable contract still being charged" in Archiv_Kabel

Cancelled Vodafone cable contract still being charged

Ani2020 — Sun, 29 Nov 2020 17:25:41 GMT

Hi Team,

I have moved to another city and its been more than 3 months now since I have raised a request to cancel the vodafone cable contract but though my cancellation request is approved but I am still being charged every month I have already raised concerns many times previously but the problem is still not yet resolved. The last email from Vodafone support team I received was they asking me to raise the issue on this forum. So please look into this asap beacuse I am still being charged unnecessarily for the service which I am not using.

Another very important thing is that I also use a Vodafone mobile number which I want to retain, I took this mobile number prior to taking the Internet Cabel connection but now I see they both are linked to my contract. So most importantly I dont want to loose my vodafone number .

So in sumamry I want to stop being charged for Option Homespot , Red Internet & Phone 1000 Cable ,Vodafone Sicherheitspacket and Option WLAN for theses services mentioned in my contarct but I do not want my mobile number to be cancelled beacsue I want to continue using it.

Looking forward for qucik resolution.

Many Thanks

Re: Cancelled Vodafone cable contract still being charged

Nancy — Wed, 02 Dec 2020 10:19:39 GMT

Hello Ani2020,

did you tell us about your move through our moving service? Which cancellation date did you receive confirmation of your cable contract?

Best regards

Nancy

Re: Cancelled Vodafone cable contract still being charged

Ani2020 — Thu, 03 Dec 2020 21:07:57 GMT

Hi Nancy,

The cancellation confirmation date was on 22 June 2020. I was never notified about informing the moving service neither there was any such information in the cancellation confirmation email.

Since I have already moved so this form does not accept the moving date which is in past.

Kindly let me know what else I can do to fill this Moving service form which you shared.

Many Thanks

Re: Cancelled Vodafone cable contract still being charged

Grit — Sat, 05 Dec 2020 18:15:18 GMT

Hello Ani2020

i think you just quit your job and did not report a move. If this is the case, your contract will of course be cancelled at the end of the term. Please report your move to the moving service Nancy has linked to you. We cannot do that for you, you have to do it yourself.

Regards

Grit

Re: Cancelled Vodafone cable contract still being charged

Ani2020 — Sun, 06 Dec 2020 17:11:17 GMT

Hi grit,

Like I said before I am

not able to enter moving date of past in the moving service link shared by Nancy.

moving date: 15 Aug 2020

Re: Cancelled Vodafone cable contract still being charged

Tina — Tue, 08 Dec 2020 14:53:53 GMT

Hello Ani,

please enter the current day. We cannot consider a date in the past for the registration.

Best regards

Tina

Re: Cancelled Vodafone cable contract still being charged

Ani2020 — Sun, 10 Jan 2021 18:55:47 GMT

Hi ,

I have entered current date in the moving service and submitted the request as asked. Kindly proceed with further steps.

Many Thanks,

Re: Cancelled Vodafone cable contract still being charged

Tina — Tue, 12 Jan 2021 11:16:43 GMT

Hello Ani2020,

everything else is taken care of directly by the colleagues.

Best regards

Tina

Re: Cancelled Vodafone cable contract still being charged

Ani2020 — Sat, 23 Jan 2021 12:56:10 GMT

Hi Tina,

Any updates on this? I am still getting charged .

Many Thanks

Re: Cancelled Vodafone cable contract still being charged

Tina — Tue, 26 Jan 2021 06:50:11 GMT

Hello Ani2020,

so far no relocation notification has been received by the colleagues. I will now take care of it directly. Please send me your new address in a private message.

Best regards

Tina

Re: Cancelled Vodafone cable contract still being charged

Ani2020 — Tue, 26 Jan 2021 07:32:51 GMT

Hi Tina,

Just sent you the address in private message. Please check.

Many Thanks

Re: Cancelled Vodafone cable contract still being charged

Lars — Wed, 27 Jan 2021 17:10:12 GMT

Hi Ani2020,

I have now terminated the contract. Unfortunately, an earlier termination is not possible. You will receive a written confirmation in due time.

Best regads

Lars

Re: Cancelled Vodafone cable contract still being charged

Ani2020 — Wed, 27 Jan 2021 19:47:14 GMT

Hi @Lars

I have already given contract cancellation notice couple of times in past. I have already sent the contract cancellation on 22nd June 2020 by post and by email also. Also can you please tell me what do you mean when you say 'early termination is not possible'?

I am getting charged for the services which I am not even using and I have notified it many times and every time the new support person comes with new information its been more than 6 months that I have paid more than 200 euro so far. Please clarify me on this. It would be good if I can receive a call back from an English speaking support person to have more clarity on this.

Looking forward for a quick reply.

many thanks

Re: Cancelled Vodafone cable contract still being charged

Stephan — Thu, 28 Jan 2021 21:06:18 GMT

Hi Ani2020,

the answer is quite simple:

In your former cancellation you never mentioned a move to another city. You just sent us one cancellation request which we confirmed to the end of the regular contractual term on 15 May 2022.

The first time you mentioned a move was here in this thread on 29 November 2020. Based on this message here on the forum, the termination would not even have been effective until the 27 February 2021. That my colleague has terminated the contract immediately is a gesture of goodwill.

Regards

Stephan