Thema "Internet speed poor" in Archiv_Kabel

Internet speed poor

Lucadelta — Thu, 30 Jul 2020 17:07:26 GMT

Hi, i do not speak German, so try to find some help.

after moving house the new line is very poor, 4Mb download and 1 Mb upload.

router is the same provided by Vodafone

my contract is 16 Mb.

can someone from customer service contact me? Reaching someone on the service number is quite impossible. Thanks

Jens-K — Fri, 31 Jul 2020 07:18:29 GMT

Hi Lucadelta,

welcome to the Vodafone Community!

The downsteam bandwidth should be between 6,1 and 16 Mbit/s.

If it's lower please do at least 3 speedchecks here: http://www.speedcheck.vodafone.de

Please always use a LAN cable, do not use VPN extension cables or powerline-adapters.

After that you can send a private message to me.

I need your name, customer number your mobile phone number and the Speedtest-IDs.

Regards,

Jens

Lucadelta — Fri, 31 Jul 2020 10:00:24 GMT

Thanks, i will be back home the 24th of August, i will send you the result after that date.

Luca