Thema "Betreff: A copy of the contract" in Archiv_Kabel

A copy of the contract

DariaKameneva — Sun, 24 Jan 2021 17:54:35 GMT

Hi,

I found out that I apparently lost my own copy of the contract for Kabel Deutschland, is it possible to request a copy to be sent to me again?

Regards,

Daria

Betreff: A copy of the contract

reneromann — Sun, 24 Jan 2021 18:52:05 GMT

You might have a look at the "Mein Kabel" self-service portal - there is an item called "Meine Dokumente" (My documents) that contains all the documents that have been sent to you in the last 12 months - in case you made your contract in that time, the information should be there.

Betreff: A copy of the contract

DariaKameneva — Sun, 24 Jan 2021 18:56:41 GMT

@reneromann , thanks, I checked there and what I can find is the document called "Auftrag" and tbh as a not so good German speaker I am not sure if this is the document I'm looking for 😄 I am expecting something called Vertrag. Do you know if there is a difference?

Betreff: A copy of the contract

reneromann — Sun, 24 Jan 2021 19:02:07 GMT

That should be the one that you are looking for.

That "Auftrag" can be translated as "Request for a contract" or in that case it is more likely to be understood as reply to your request for a contract.

Betreff: A copy of the contract

DariaKameneva — Sun, 24 Jan 2021 19:03:29 GMT

Got it, thanks a lot!

Re: A copy of the contract

Tina — Tue, 26 Jan 2021 10:43:19 GMT

Hello DariaKameneva,

I already have your customer data. Do you want the copy by e-mail? If so, send me your email address in a private message.

Best regards

Tina

Betreff: A copy of the contract

Stephan — Wed, 27 Jan 2021 20:13:41 GMT

Hi DariaKameneva,

I placed your mailaddress in your customer data. You'll get a message to verify your address.

After done so, please respond here again. Thanks.

Regards

Stephan

Betreff: A copy of the contract

DariaKameneva — Thu, 28 Jan 2021 16:42:05 GMT

Thanks, it's done now.

Betreff: A copy of the contract

Stephan — Fri, 29 Jan 2021 18:57:22 GMT

Hi DariaKameneva,

I'll send you another copy of your contract. Btw. the document you found in your customer portal was the right one.

Not bad for a "not so good German speaker".

Regards

Stephan